Shipping

Dispatch time

 
If an order is received before 1pm GMT, we will endeavor to ship same day subject to stock.
 
Monthly Stock take
 
Please be aware that we do not ship orders on the first working day of each month due to scheduled stock take at our warehouses. Any orders placed will be processed and shipped with haste the following day. We apologise for any inconvenience caused.


Shipping Costs

 
Shipping rates are weight-based and scaled for best possible rate through UPS. You can estimate the cost of shipping based on a delivery country by visiting the Checkout.


Tracking

 
All shipments will be registered directly to your order email address with the UPS system, so you will be able to track your delivery through the UPS system directly. If you have ordered from us and do not have this detail and are concerned about your order, please contact us.


How long will delivery take?

 
Shipments from UK to UK mainland UPS Standard – Delivery within 1 – 3 working days
UPS Express Saver – Delivery by noon of next day

Shipments from UK to Europe UPS Standard – Delivery within five days
UPS Express Saver – Delivery by end of next day

Shipments from USA to USA Ground Shipping – Up to ten days
Other UPS service timings are live quoted at Checkout

Shipments from USA to Canada Ground Shipping – (via USPS) Up to ten days
Other UPS service timings are live quoted at Checkout


Delivery problems

 
If you have received your item and you are unhappy with the time taken for you to get your delivery, please contact us with more details for assistance.


Y-cam cameras can be shipped from London, UK, to the following countries:

 
Albania
Andorra
Austria
Belarus
Belgium
Bosnia-Herzegovina
Bulgaria
Channel Islands (Guernsey & Jersey)
Croatia
Czech Republic
Denmark
England
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Moldova
Monaco
Montenegro
Netherlands (Holland)
Northern Ireland
Norway
Poland
Portugal (excl Azores & Madeira)
Romania
Russia
San Marino
Scotland
Serbia
Slovak Republic
Slovenia
Spain (excl Canary Islands, Ceuta & Melilla)
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Wales

Y-cam cameras can be shipped from Florida, USA to the following countries:

 
Canada
United States of America


Exporting / Importing goods to your Country

 
Y-cam HomeMonitor is currently dispatched from the UK. If you are ordering from outside the UK, please note that importing goods from another country can mean that your national customs authorities may charge you customs duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax).
 

If you are ordering from our HomeMonitor US store and you are situated outside of the US, please note that importing goods from another country can mean that your national customs authorities may charge you customs duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax).
 

Please note: As the importer, any duties are the responsibility of the customer, and you responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities, and we are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities before entering into a contract to purchase.
 

Additionally, some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national customs authorities for any reason, it is your responsibility to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us. We will try all other available options should we hear from our delivery company that this may happen.
On any customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a “gift”.
 


Got any questions? Contact us for help.