Shipping

Dispatch time

If an order is received before 1pm GMT, we will endeavor to ship same day subject to stock availability.

Monthly Stock take

Please be aware that we do not ship orders on the first working day of each month as we undertake a Stock Take at our warehouses. Any orders placed will be processed and shipped with haste the following business day. We apologise for any inconvenience this may cause.


Shipping Costs

UK Delivery
Free shipping on orders over £35.

Europe and the Rest of the World (Excluding USA & Canada) Delivery
Free shipping within the European countries listed below, on orders over €35

USA (Excluding Alaska & Hawaii) Delivery
UPS Ground Shipping is free on orders over $35

USA (Including Alaska & Hawaii) & Canada Delivery
UPS delivery options can be selected & quoted through the checkout process.


Tracking

All shipments will be registered directly to your order email address, and contact number. For the UK & Europe your order will be delivered by DPD, and you will receive your order tracking details from them. For the USA & Canada your order will be delivered by UPS, and you will receive your order tracking details from them.
If you have ordered from us and do not have this information, and are concerned about your order, please Contact Us.


How long will delivery take?

UK Mainland Delivery – 2 – 5 business days.
Europe Delivery – Within 2 – 9 business days.
USA & Canada Ground Shipping – Delivery can take up to 10 business days. If you choose the other UPS service options, the delivery time will be quoted live.


Delivery problems

If you would like to discuss any issues with the delivery of your order, please contact us, with the details for assistance.


The Countries We Deliver To

Albania
Andorra
Austria
Belarus
Belgium
Bosnia-Herzegovina
Bulgaria
Channel Islands (Guernsey & Jersey)
Croatia
Czech Republic
Denmark
England
Estonia
Faroe Islands
Finland
France
Germany
Gibralter
Greece
Greenland
Hungary
Iceland
Ireland (Republic of)
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Moldova
Monaco
Montenegro
Netherlands (Holland)
Northern Ireland
Norway
Poland
Portugal (excl Azores & Madeira)
Romania
Russia
San Marino
Scotland
Serbia
Slovak Republic
Slovenia
Spain (excl Canary Islands, Ceuta & Melilla)
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Wales
Canada
United States of America


Exporting / Importing goods to your Country

Orders to the UK and Europe are dispatched from the UK. If you are ordering from outside the EU, please note that importing goods from another country can mean that your national customs authority may charge you customs duty and/or other additional related taxes (for example Value Added Tax or a Purchase Tax).

Orders to the USA and Canada are dispatched from Florida, USA. Please note that importing goods from another country can mean that your national customs authority may charge you customs duty and/or other additional taxes (for example Value Added Tax or a Purchase Tax).

As the importer, it is your responsibility to pay any duty or other taxes if due. We have no control over what taxes may be charged by your own national tax authority, and we are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authority before entering into a contract to purchase.

Additionally, some countries prohibit or restrict the importation of some types of goods. You may need a general or special licence and/or other documents to import goods, particularly in large or commercial quantities. It is your responsibility to check with your national customs authority, whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national customs authority for any reason, it is your responsibility to negotiate with them the terms on which such goods might be released to you.

If your goods are un-deliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us. We will try all other available options should we hear from our delivery company that this may happen.

On any customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a “gift”.


If you have any questions, please Contact us for assistance.