Due to Hurricane Irma we are expecting delays in fulfilling orders in the USA, please bear with us and we hope everyone stays safe.

Shipping & Returns

Dispatch time

If an order is received before 1pm GMT, we will endeavor to ship same day subject to stock availability.

Monthly Stock take

Please be aware that we do not ship orders on the first working day of each month as we undertake a Stock Take at our warehouses. Any orders placed will be processed and shipped with haste the following business day. We apologise for any inconvenience this may cause.


Shipping Costs

UK Delivery
Free shipping on orders over £35.

Europe and the Rest of the World (Excluding USA & Canada) Delivery
Free shipping within the European countries listed below, on orders over €35

USA (Excluding Alaska & Hawaii) Delivery
UPS Ground Shipping is free on orders over $35

USA (Including Alaska & Hawaii) & Canada Delivery
UPS delivery options can be selected & quoted through the checkout process.


Tracking

All shipments will be registered directly to your order email address, and contact number. For the UK & Europe your order will be delivered by DPD, and you will receive your order tracking details from them. For the USA & Canada your order will be delivered by UPS, and you will receive your order tracking details from them.
If you have ordered from us and do not have this information, and are concerned about your order, please Contact Us.


How long will delivery take?

UK Mainland Delivery – 2 – 5 business days.
Europe Delivery – Within 2 – 9 business days.
USA & Canada Ground Shipping – Delivery can take up to 10 business days. If you choose the other UPS service options, the delivery time will be quoted live.


Delivery problems

If you would like to discuss any issues with the delivery of your order, please contact us, with the details for assistance.


The Countries We Deliver To

Albania
Andorra
Austria
Belarus
Belgium
Bosnia-Herzegovina
Bulgaria
Channel Islands (Guernsey & Jersey)
Croatia
Czech Republic
Denmark
England
Estonia
Faroe Islands
Finland
France
Germany
Gibralter
Greece
Greenland
Hungary
Iceland
Ireland (Republic of)
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Moldova
Monaco
Montenegro
Netherlands (Holland)
Northern Ireland
Norway
Poland
Portugal (excl Azores & Madeira)
Romania
Russia
San Marino
Scotland
Serbia
Slovak Republic
Slovenia
Spain (excl Canary Islands, Ceuta & Melilla)
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Wales
Canada
United States of America


Exporting / Importing goods to your Country

Orders to the UK and Europe are dispatched from the UK. If you are ordering from outside the EU, please note that importing goods from another country can mean that your national customs authority may charge you customs duty and/or other additional related taxes (for example Value Added Tax or a Purchase Tax).

Orders to the USA and Canada are dispatched from Florida, USA. Please note that importing goods from another country can mean that your national customs authority may charge you customs duty and/or other additional taxes (for example Value Added Tax or a Purchase Tax).

As the importer, it is your responsibility to pay any duty or other taxes if due. We have no control over what taxes may be charged by your own national tax authority, and we are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authority before entering into a contract to purchase.

Additionally, some countries prohibit or restrict the importation of some types of goods. You may need a general or special licence and/or other documents to import goods, particularly in large or commercial quantities. It is your responsibility to check with your national customs authority, whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national customs authority for any reason, it is your responsibility to negotiate with them the terms on which such goods might be released to you.

If your goods are un-deliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us. We will try all other available options should we hear from our delivery company that this may happen.

On any customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a “gift”.

Returns

I’ve placed an order but want to cancel it

If you have not received notification your order has been shipped, please contact us immediately as we may be able to stop it being dispatched. If it has already been shipped, you will need to return the item through our returns procedure below.


I want to return my order, because…

– my order is missing items:
If you are missing parts of your order, please contact us for assistance.

– my order was damaged in transit:
Orders damaged in transit must be brought to our attention within 4 working days of receiving them as we need to confirm any damage with our courier company. Please contact us for assistance.

– my order is wrong/broken:
If your order is broken or wrong, please contact us for assistance. Please let us know your invoice number and the problem and we will try to rectify the issue.

– I’ve changed my mind:
Customers purchasing direct from Y-cam are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 30 days of delivery, is intact and is in a resell-able condition (in the original box with all accessories). If you are returning part of a bundle, refunds will be calculated on individual item RRP and not the discounted bundle price. The 30 day period does not include postage/delivery time, but please get proof of postage.

– my product is faulty:
If your product is faulty, please contact us for assistance. You are entitled to a refund within 30 days of delivery if your product is found to be faulty (after being tested by Y-cam). Outside of 30 days, our normal warranty terms will apply. The 30 day period does not include postage/delivery time, but please get proof of postage.


Returning your cameras:

 

Step 1 – Download & Fill Out A Returns Form

 
Download UK/Rest of World (excluding USA/Canada) RMA form
Download US/Canada RMA form

If you are unable to download the form, please right-click and ‘Save As’.

Alternatively you can manually include:
– Your invoice details
– Your reason for returning the product (we love feedback)
– What you would like done and how (refunded to your card etc)
 

Step 2 – Postage

Be sure to send the package via a registered or insured shipping method as Y-cam is not responsible for lost or misdirected packages. Y-cam will not refund the cost of shipping, unless the return is a result of an error on our part (if this is the case, please contact us).
 

Step 3 – Refund

Any refunds due will be made within a maximum of 30 days. Credits typically appear in customer accounts within 5 – 7 working days, once processed

Any items received outside of the 30 days or unsolicited returns will not be processed. Customers will be contacted and be responsible for the return postage. Items received outside of this time but not returned to customers will be stored by Y-cam for 90 days and then disposed of without further contact or reimbursement.

Speak to us before you buy

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  • For all sales questions:
    +44 (0)12 3448 0412
  • For Technical Support & General Enquiries:
    +1 727 474 1068
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