If an order is received before 1pm GMT, we will endeavor to ship same day subject to stock availability.
Please be aware that we do not ship orders on the first working day of each month as we undertake a Stock Take at our warehouses. Any orders placed will be processed and shipped with haste the following business day. We apologise for any inconvenience this may cause.
Free shipping on orders over £100.
There is a fixed delivery cost of £10.00 for orders less than £100 as all orders are sent via a tracked courier service.
Europe and the Rest of the World (Excluding USA & Canada) Delivery
Free shipping within the European countries listed below, on orders over €150.
All shipments will be registered directly to your order email address, and contact number. For the UK & Europe your order will be delivered by DPD, and you will receive your order tracking details from them.
If you have ordered from us and do not have this information, and are concerned about your order, please Contact Us.
UK Mainland Delivery – 2 – 5 business days.
Europe Delivery – Within 2 – 9 business days.
If you would like to discuss any issues with the delivery of your order, please contact us, with the details for assistance.
At the moment we are not actively selling our products in the USA or Canada. If you are interested in purchasing our Cameras or Alarm System please email us at firstname.lastname@example.org and we can look into what we can do for you.
Channel Islands (Guernsey & Jersey)
Ireland (Republic of)
Portugal (excl Azores & Madeira)
Spain (excl Canary Islands, Ceuta & Melilla)
Orders to the UK and Europe are dispatched from the UK. If you are ordering from outside the EU, please note that importing goods from another country can mean that your national customs authority may charge you customs duty and/or other additional related taxes (for example Value Added Tax or a Purchase Tax).
As the importer, it is your responsibility to pay any duty or other taxes if due. We have no control over what taxes may be charged by your own national tax authority, and we are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authority before entering into a contract to purchase.
Additionally, some countries prohibit or restrict the importation of some types of goods. You may need a general or special licence and/or other documents to import goods, particularly in large or commercial quantities. It is your responsibility to check with your national customs authority, whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national customs authority for any reason, it is your responsibility to negotiate with them the terms on which such goods might be released to you.
If your goods are un-deliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us. We will try all other available options should we hear from our delivery company that this may happen.
On any customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a “gift”.
If you have not received notification your order has been shipped, please contact us immediately as we may be able to stop it being dispatched. If it has already been shipped, you will need to return the item through our returns procedure below.
– my order is missing items:
If you are missing parts of your order, please contact us for assistance.
– my order was damaged in transit:
The Customer is asked to examine the goods as soon as reasonably possible after delivery and notify the Company of any fault or damage as soon as reasonably possible. As we need to confirm any damage with our courier company. Please contact us for assistance.
– my order is wrong/broken:
If your order is broken or wrong, please contact us for assistance. Please let us know your invoice number and the problem and we will try to rectify the issue.
– I’ve changed my mind:
Customers purchasing direct from Y-cam are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 30 days of delivery, is intact and is in a resell-able condition. You have a legal obligation to take reasonable care of the goods while they are in your possession and we ask our customers to please return items in the original box with all accessories so we can easily resell the item. If you are returning part of a bundle, refunds will be calculated on individual item RRP and not the discounted bundle price. The 30 day period does not include postage/delivery time, but please get proof of postage.
– my product is faulty:
If your product is faulty, please contact us for assistance. You are entitled to a refund within 30 days of delivery if your product is found to be faulty (after being tested by Y-cam). Outside of 30 days, our normal warranty terms will apply. The 30 day period does not include postage/delivery time, but please get proof of postage.
If you are unable to download the form, please right-click and ‘Save As’.
Alternatively you can manually include:
– Your invoice details
– Your reason for returning the product (we love feedback)
– What you would like done and how (refunded to your card etc)
Be sure to send the package via a registered or insured shipping method as Y-cam is not responsible for lost or misdirected packages. Y-cam will not refund the cost of shipping, unless the return is a result of an error on our part (if this is the case, please contact us).
Any refunds due will be made within a maximum of 14 days. Credits typically appear in customer accounts within 5 – 7 working days, once processed
Any items received outside of the 30 days or unsolicited returns will not be processed. Customers will be contacted and be responsible for the return postage. Items received outside of this time but not returned to customers will be stored by Y-cam for 90 days and then disposed of without further contact or reimbursement.