If you have not received notification your order has been shipped, please contact us immediately as we may be able to stop it being dispatched. If it has already been shipped, you will need to return the item through our returns procedure below.
– my order is missing items:
If you are missing parts of your order, please contact us for assistance.
– my order was damaged in transit:
Orders damaged in transit must be brought to our attention within 4 working days of receiving them as we need to confirm any damage with our courier company. Please contact us for assistance.
– my order is wrong/broken:
If your order is broken or wrong, please contact us for assistance. Please let us know your invoice number and the problem and we will try to rectify the issue.
– I’ve changed my mind:
Customers purchasing direct from Y-cam are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 14 days of delivery, is intact and is in a resell-able condition (in the original box with all accessories). If you are returning part of a bundle, refunds will be calculated on individual item RRP and not the discounted bundle price. The 14 day period does not include postage/delivery time, but please get proof of postage.
– my product is faulty:
If your product is faulty, please contact us for assistance. You are entitled to a refund within 30 days of delivery if your product is found to be faulty (after being tested by Y-cam). Outside of 30 days, our normal warranty terms will apply. The 30 day period does not include postage/delivery time, but please get proof of postage.
If you are unable to download the form, please right-click and ‘Save As’.
Alternatively you can manually include:
– Your invoice details
– Your reason for returning the product (we love feedback)
– What you would like done and how (refunded to your card etc)
Be sure to send the package via a registered or insured shipping method as Y-cam is not responsible for lost or misdirected packages. Y-cam will not refund the cost of shipping, unless the return is a result of an error on our part (if this is the case, please contact us).
Any refunds due will be made within a maximum of 14/30 days. Credits typically appear in customer accounts within 5 – 7 working days.
Any items received outside of the 14 days or unsolicited returns will not be processed. Customers will be contacted and be responsible for the return postage. Items received outside of this time but not returned to customers will be stored by Y-cam for 90 days and then disposed of without further contact or reimbursement.