Privacy Policy
Y-cam Privacy Notice – Updated 21 May 2018
The protection of Personal Data is important to Y-cam. We are committed to protecting your information and acting in accordance with your rights and privacy laws. Do read this Notice with care. It provides important information about how we use personal data and explains your legal rights.
In this notice, where we say ‘you’ or ‘your’, this means either you, any authorised person acting on your behalf or any beneficiaries and other individuals in your household or organisation. Where we say ‘we’, ‘us’ or ‘our’, this means Y-cam Solutions Ltd.
Collection of Your Information and How We Use It
The data we collect varies depending on how you use our services. The personal data we collect or have about you will either be provided by you directly, come from third parties or will be collected from your activity on our website or Y-cam App and use of our services for example purchasing products and services from our website, creating and using Y-cam account.
1. Marketing
We collect and process the following information about you:
- Your personal details such as your name, email address, user name, purchase history, home address, telephone number and country of residence
- We may also use your profile information and usage patterns as part of our data analytics to help improve the way we run our business and provide a better service
We use your information for the following purpose:
- We use your personal data to send you direct marketing communication about our security products and services. This may be in the form of email, post, SMS, telephone or targeted online advertising.
- Where we have your contact details because you have created a Y-cam account and have or are using the Y-cam service, we may be in touch with details of similar products or services (including special offers, discounts and competitions), unless you have asked us to stop sending you our marketing material or opted out from our electronic marketing communications. You will be given the opportunity of opting out from our electronic marketing communications each time you receive marketing material with details of similar products and services from us. Alternatively you can opt out by sending an email to GDPR@y-cam.com, or via the Y-cam App or Online Portal.
- Please note this does not exclude you from receiving System generated notifications, important service updates and to notify you of any changes to our policies.
- We may use your personal data to send you a survey to improve our services and/or market research purpose. You always have a choice about whether to take part in our market research.
Our use of your information as described above is permitted by applicable privacy laws. In most cases our processing of your personal data for marketing is based on our legitimate interest, although in some cases (such as when required by law) it may be based on your consent.
2. Product & Service Purchases
We collect and process the following information about you when you purchase Y-cam Product(s) and/or Service(s):
- End user customers contact name(s), company name, shipping address, phone number, email address, order number, credit card reference number, cookies.
- Resellers company name, contact name(s), billing address, shipping address, email address, phone number, company Registration number, Company VAT number, company website address, credit card reference number, cookies.
We use your information for the following purpose:
- For delivery of product(s) and service(s), administrative processes (including billing and collection).
Our processing is permitted by applicable privacy laws and in all instances the processing of your personal data is based on the legal basis of contract. By accepting Y-cam terms and conditions you are effectively entering a contract with Y-cam to deliver products and services to you.
3. Use of Our Service
We collect and process the following information about you when creating and using your account, to access and maintain Y-cam and affiliated (partner/ODM) products and services:
- Your username, email, location, mobile device registration ID, mobile number, credit card reference number, cookies, associated Y-cam products, unique product reference numbers, video content and event history.
- We will also collect from you the contact details of your trusted contact (subscription service required). This will include their name and phone number. A trusted contact person may be your partner, family member, neighbour, friend or employee.
We use your information for the following purposes:
- Delivering and maintaining the service, administrative processes (including billing and collection, system provisioning, hardware and software upgrades and technical support).
- We will contact your trusted contact in such cases when your alarm is triggered and we cannot reach you. If you provide us with personal data relating to such people, you represent to us that you have informed them that we will use their personal data for the purposes of having them as your trusted contact, and that it is in yours and our legitimate interest for us to process their personal data to the extent permitted by and in compliance with the terms of this legal notice.
- Communication: We will communicate with you over the phone/SMS (subscription service required), by push notification in the event of an alarm trigger. In the event of a camera motion trigger we will communicate with you via push and/or email notification.
- Alarm records: When you or any other user activates, deactivates or uses home mode on your alarm, we retain a record of when this happened, the method used and the user name. These records are available to you on our mobile application (subscription service required).
- Video records: motion video clips recorded by your camera are stored in your cloud account. These are accessible via our online portal or mobile application. After 12 months from date of activation a subscription is required.
- Camera motion events are sent via push notifications and or email. After 12 months if a recording subscription is not purchased only push notifications are available.
- Location Recording: We will track the GPS location of your chosen mobile to determine if you are at the location of your Camera(s).
- Video: we will process camera live feeds and/or recordings. Recordings will only cover a limited period starting from shortly before motion was detected until motion ceases in the defined zone(s). If you have our alarm product recording will start as soon as the alarm is triggered for a maximum of 15 minutes or until the alarm is disarmed, whichever comes first. (subscription service required and internet connection available). Depending on your choice of services, you can use the system to view live and recorded images of your camera(s) at any point.
- We may use (aggregated) customer data for the purpose of further development of our products and services (including installation, maintenance and monitoring), optimise our product portfolio and for marketing activities for future customers.
Our processing is permitted by applicable privacy laws and in all instances the processing of your personal data is based on the legal basis of contract (our contractual obligation to provide you with security services). By accepting Y-cam terms of use you are effectively entering a contract with Y-cam in order to use Y-cam and affiliated products and services. Y-cam need to process your information to deliver this service.
4. From Your Use of Our Website
Please see our Cookie Notice for more information about what Personal Data we collect from you when you visit our website.
5. Referral Scheme
We collect and process the following information from you:
The name and email address of the person being referred and your Y-cam username/email address.
We use your information for the following purpose:
- Your family and friends: We will also collect personal information about your friends and family that you refer to us via our “refer a friend" scheme. If you provide us with personal data relating to your family and friends, you represent to us that you have informed them that we will use their personal data for the purposes of contacting them in relation to the Y-cam products and services, and that it is in your and our legitimate interest for us to process their personal data. After collecting such personal data, we will contact the referred person with the offer, for them to decide if they wish to purchase Y-cam products and/or services.
Disclosure of Your Information
We do not sell your information to third parties. As our activities require the skills and resources of other companies, we will further need to share your information with the selected recipients (listed in the below link), to perform these activities. These companies will have similar legal obligations to us with regards to safeguarding your information.
http://support.y-cam.com/customer/portal/articles/2939855-third-party-suppliers
*Please note the list is not exhaustive and can vary over time
Transfers of Your Information Abroad
We store your information within the European Economic Area (EEA) or countries that have an adequate level of data protection.
Where we share your information with companies based outside (i) the EEA or (ii) countries with an adequate level of data protection, we contractually require these companies to handle your information on a similar basis to us. In those cases, we will ensure that the transferred information is protected. Further details of any transfer including copies of any data transfer agreements we use are available from us on request.
Third Parties
To the extent that the installation and provision of our products and services in your premises as a customer may involve the processing of personal data of other third parties (such as visitors or family members) you may be obligated to notify them of our processing of personal data.
Retention of Your Information
We will keep your personal data to use it for the purposes listed in this notice. In some circumstances when you opt-out of marketing, we may supress your information so that we know not to contact you in the future.
When we no longer need your personal data, we will securely dispose of it in accordance with our Data Retention Policy.
Your Rights
You have a number of rights in relation to your personal data. You have the right to access your data, correct any mistakes in our files, the right to have your personal data erased and to restrict or object to processing. You also have the right to withdraw your consent, opt-out of receiving future marketing.
Contact and Complaints
The primary point of contact for all issues from this notice, including request to exercise data subject rights, is our Data Protection Officer. The Data Protection Officer can be contacted in the following way:
Data Protection Officer
Email: GDPR@Y-cam.com
By writing to: Data Protection Officer, Y-cam Solutions Limited, 55-61 Heath Road, Twickenham, TW1 4AW, UK.
If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible.
You can also lodge a complaint about our processing of your personal data with your Supervisory Authority: https://ico.org.uk
Status of this legal notice
The Privacy Notice was updated in May 2018. We reserve the right to amend it from time to time.
If we or substantially all of our assets are acquired by a third party, then your information will be transferred to the new owner. The new owner will be subject to the same laws concerning your information as we are.
If we sell any business or assets to a third party, in which case we will disclose your data to the prospective buyer of such business or assets.
Website Terms & Conditions of Sale
This page, together with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products and services (Products) listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them, our liability if you are a business (clause 12) and If you are a consumer (clause 13).
You will be asked to confirm your acceptance of these Terms before being able to place an order. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms, or save them to your computer, for future reference.
1. INFORMATION ABOUT US
1.1 We operate the website
www.y-cam.com. We are Y-cam Solutions Limited, a company registered in England and Wales under company number 06039855 and with our registered office at 55-61 Heath Road, Twickenham, Middlesex, TW1 4AW which is also our main trading address. Our VAT number is 885772268.
1.2 To contact us, please see our
Contact us page.
2. Our Products
Hardware
2.1 The images of hardware on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the hardware. Your hardware may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, dimensions and measurements indicated on our site have a 2% tolerance.
2.3 The packaging of the hardware may vary from that shown on images on our site.
2.4 All hardware shown on our site is subject to availability. We will inform you by email as soon as possible if the hardware you have ordered is not available
Our Platform
2.5 We offer certain cloud based services through our site. These may be purchased with hardware or on a stand alone basis.
2.6 When you purchase a Y-cam camera, it may be a streaming only or a recording product.
2.7 Certain Y-cam cameras record on motion trigger only and are not designed to continuously stream or record. The live stream function does time out after 15 minutes, to continue viewing live you need to refresh the feed.
2.8 Certain Y-cam cloud cameras offer 7 days rolling cloud storage on a free of charge basis for a defined period from the date of activation. When you purchase such a camera, at the end of the defined period you will need to buy an ongoing subscription to continue to use our cloud storage platform.
2.9 Where you already own a Y-cam camera with 7 day rolling cloud storage on a free of charge basis, such free storage will come to an end on the latter of 1 year from the date of activation OR 14 December 2017.
2.10 If you do not purchase a subscription package at the end of the defined free storage period then your camera will become a streaming only camera. To purchase an ongoing subscription to our cloud storage service you will need to place an order in accordance with clause 6 of these Terms. [We will email you not less than [14] days in advance of the end of your free storage period to remind you that you need to enter into a new paid subscription package.]
2.11 We, with our partners, comply with all applicable data and privacy acts in both the EU and the USA in regard to the security and storage of your video images and data..
3. Use of Our Site
3.1 Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.
4. How we use your personal information
4.1 We only use your personal information in accordance with our
Privacy Policy. Please take time to read this, as it includes important information which applies to you.
5. If you are a Consumer
The following clause 5 only applies if you are a consumer.
5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from the Citizens Advice Consumer Service on 03454 04 05 06 or at citizensadvice.org.uk/consumer
6. How the Contract is formed between You and Us
6.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 6.3 below. This is on the understanding that the contact information and other information you have provided is correct. If your acknowledgement email is not in your inbox please check your junk or spam folder, if still not available then please do
contact us.
6.3 We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation – either through our chosen courier or online). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our site as referred to in clause 10.5 below, we will inform you of this by email. If you have already paid for the Products and change your mind, we will refund you the full amount as soon as possible.
6.5 If you place an order of the phone, we will email these terms to you and ask for acceptance by return. If acceptance is not received within 24 hours you order will be cancelled and any money will be refunded.
7. Your Consumer Right of Return and Refund
This clause 7 only applies if you are a consumer.
7.1 If you are a consumer, you have the right to cancel a Contract for the period set out in clause 7.2 below. This means that during that period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from the Citizens Advice Consumer Service on 03454 04 05 06 or at citizensadvice.org.uk/consumer
7.2 Your right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 30 days in which you may cancel, starting from the day you receive the Products.
7.4 If you exercise your right to cancel, you will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible. The cost for returning the products is your responsibility as well as any shipping insurance.
If you are a consumer, you have legal rights, which include rights
a) If you have changed your mind
Customers purchasing direct from Y-cam are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 30 days of delivery, is intact and is in a resell-able condition. You have a legal obligation to take reasonable care of the goods while they are in your possession and we ask our customers to please return items in the original box with all accessories so we can easily resell the item. If you are returning part of a bundle, refunds will be calculated on individual item RRP and not the discounted bundle price. The 30 day period does not include postage/delivery time, but please get proof of postage.
b) if the product or service does not conform
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault
7.5 If your returned items are not received by Y-cam then you will need to take this up with your chosen shipping company, Y-cam Solutions Ltd are not liable for any losses incurred or to process the refund
7.6 Details of your right to cancel and an explanation of how to exercise it are provided at
www.y-cam.com/returns/ 7.7 As a consumer, you will always have legal rights regarding cancellation in relation to Products that are faulty or not as described. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from the Citizens Advice Consumer Service on 03454 04 05 06 or at citizensadvice.org.uk/consumer.
8. Delivery
8.1 Your order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the Dispatch Confirmation unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. This is on the understanding that the contact information and other information you have provided is correct. If your dispatch email is not in your inbox please check your junk or spam folder, if still not available then please do
contact us.
8.2 Delivery will be completed when we deliver the Products to the address you gave us.
8.3 The Products will be your responsibility from the completion of delivery.
8.4 You own the Products once we have received payment in full, including all applicable delivery charges.
8.5 Please note that there are a small number of postcodes, usually in remote rural areas, to which we may not be able to deliver within the provided timescale.
8.7 Deliveries to the USA, Canada and non-EU countries please see shipping information here:
www.y-cam.com/shipping/
9. Delivery Costs
Where applicable will be advised through the ordering process. Orders over £100/€100 will be eligible for free delivery.
10. Price
10.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of the Products are correct at the time of publication. However, if you discover an error in the prices of the Products you ordered, please see clause 10.5 below for what happens in this event.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
10.4 The price of a Product does not include any applicable delivery charges.
10.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
11. Payment and Pre-Order
11.1 Payment must be made by one of the following:
Mastercard, Visa, American Express or Paypal.
Payment for the products and all applicable delivery charges is in advance. Paypal cannot be used if Y-cam Plus is selected as part of the order.
11.2 If you pre-order a product or order a product that is currently out of stock, Y-cam Solutions Ltd and its payment partners will authorise or reserve a charge on your card for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Y-cam Solutions Ltd reserves the right to re-authorise up to the full amount, either before or after dispatch of the product. In which case, we will notify you via the email address provided during checkout. If we do not receive re-authorisation from your credit card issuer, we will contact you so that you can provide us with another payment method. If in the unlikely event that the price increases from when it was originally ordered, Y-cam Solutions Ltd will contact the cardholder at least 7 days before re-authorising the card.
12. Our Liability if you are a Business
This clause 12 only applies if you are a business customer.
12.1 We only supply the Products for use by your business, and you agree not to use the Product for any resale purposes. If you are planning to resell our products please do
contact us and enquire about our reseller program at
sales@y-cam.com12.2 We do not limit in any way our liability for:
a. death or personal injury caused by our negligence;
b. defective products under of the Consumer Protection Act 1987;
c. fraud or fraudulent misrepresentation; or
d. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
12.3 Subject to clause 12.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Contract for:
a. any loss of profits, sales, business or revenue;
b. loss or corruption of data, information or software;
c. loss of business opportunity;
d. loss of anticipated savings;
e. loss of goodwill; or
f. any indirect or unreasonable consequential loss.
12.4 Subject to clauses 12.2 and 12.3, our total liability to you in respect of other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Products.
12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
13. Our Liability if you are a Consumer
This clause 13 only applies if you are a consumer.
13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
13.2 We only supply the Products for domestic or private use. You agree not to use the Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.3 We do not in any way exclude or limit our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
c. any breach of the terms implied by section 17 of the Consumer Rights Act 2016 (title and quiet possession);
d. any breach of the terms implied by section 9 to 14 of the Consumer Rights Act 2016 (description, satisfactory quality, fitness for purpose and samples); and
e. defective products under the Consumer Protection Act 1987.
14. Events Outside Our Control
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.
14.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes (3rd Party companies), lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.
14.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
a. we will contact you as soon as reasonably possible to notify you; and
b. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15. Communications Between Us
15.1 When we refer in these Terms to “in writing”, this will include email.
15.2 If you are a consumer:
a. and wish to cancel a Contract in accordance with your legal rights please follow the instructions at
www.y-cam.com/returns/. You may wish to keep a copy of your cancellation notification for your own records.
b. if you wish to contact us in writing for any other reason, you can send this to us by email or by pre-paid post to Y-cam Solutions Ltd Limited, 55-61 Heath Road, Twickenham, Middlesex, TW1 4AW. You also contact us using our Customer Services telephone line.
15.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
15.4 If you are a business:
a. any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our website.
b. a notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately.
c. in proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
d. the provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
16. Other important terms
16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
16.2 You must not transfer this Agreement, as it is personal to you, without written authority from Y-cam Solutions Ltd. This authority will not be refused without good reason.
16.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, this does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their own local courts.
16.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
16.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Warranty
Y-cam Solutions offer a 1 (one) year limited warranty on all our products.
If something is wrong with the Y-cam product you purchased or you are experiencing difficulty in operating it, please contact us and let us help you. We always work hard to solve any problem you might have with one of our products.
Email us: homehelp@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373
If we are still unable to resolve your issue, and a warranty replacement is deemed necessary, our Support Team will provide instructions for sending back your unit for replacement. Once the product is received, Y-cam will, at its discretion, ship a replacement to you postage paid.
All returns must include a Return Merchandise Authorisation (RMA) number, which you can request by contacting our Support Team. Y-cam reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period, dated from the original date of purchase, or by a determined amount set at the time of the replacement.
To obtain warranty service, please contact Y-cam Support Team below for specific instructions.
Dated, documented proof of the original purchase is required.
Email us: homehelp@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373
Legal Version – One Year Limited Warranty Statement
Y-cam Solutions Ltd warrants to the original purchaser, with this limited hardware warranty, that the enclosed product will be free from defects in material, workmanship and design for 12 months (1 year) from the date of purchase (Infrared LEDs are limited to 8000 hours use).
If the aforementioned product fails during the warranty period due to a defect in materials, workmanship or design, sole responsibility lies with Y-cam Solutions Ltd. At the discretion of Y-cam Solutions Ltd, the product will either be repaired or replaced with the same or a later version that performs substantially the same function as the unit being replaced.
This warranty does not cover any damage attributable to normal wear and tear, deterioration, faulty maintenance, erroneous installation or faulty repair.
This warranty does not cover damage caused by wilful or accidental mishandling, improper installation or environmental conditions including, but not limited to, electrical surges, water damage and heat exposure. This warranty is void if the product is tampered with or altered in any way. If the product is to be used outdoors or in dusty, humid, or other hostile environments, it must be suitably protected.
Except for the exclusive remedy set forth above, in no event shall Y-cam Solutions Ltd have any liability to the purchaser or any third party for any claim, loss or damage of any kind, even if Y-cam Solutions Ltd has been advised of the possibility of such damages, including but not limited to lost profits. Y-cam Solutions Ltd will not be liable for the consequential, incidental, special punitive or indirect damages arising out of or in connection with the inability to use the product, software or equipment related thereto or if used in connection therewith or the infringement of any patent, copyright, trademark or other intellectual property rights of any third party. In no event shall Y-cam Solutions Limited’s liability for damages, whether arising out of contract, negligence, warranty or infringement of any intellectual property right, exceed the purchase price paid by purchaser for the products.
Y-cam Solutions Ltd specifically disclaims any liability whatsoever for loss of data or loss of information caused by the product.
This warranty does not cover products if purchased from an unauthorized auction house. Y-cam Solutions Ltd will not replace these units regardless of whether or not the product is in or out of warranty.
This warranty is not transferable and therefore does not apply to second-hand products.
The warranty provided is applicable to the country in which the product was purchased. If the product is taken abroad the guarantee may be invalidated. However, we will always endeavour to assist you in your new country of residence.
This hardware limited warranty may be subject to without prior notice or change by Y-cam Solutions Ltd.
This limited warranty gives you specific legal rights. You may also have other rights which vary by Country and State.
To obtain warranty service, please contact Y-cam Solutions Ltd for specific instructions. Dated, documented proof of the original purchase is required.
Email us: homehelp@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373
