Privacy Policy
Like most website operators, Y-cam Solutions Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Y-cam Solutions Ltd's purpose in collecting non-personally identifying information is to better understand how Y-cam Solutions Ltd's visitors use its website. From time to time, Y-cam Solutions Ltd may release non-personally-identifying information in the aggregate,e.g., by publishing a report on trends in the usage of its website.
Y-cam Solutions Ltd may also collect potentially personally-identifying information like Internet Protocol (IP) addresses. Y-cam Solutions Ltd only discloses IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that any blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Y-cam Solutions Ltd's websites choose to interact with Y-cam Solutions Ltd in ways that require Y-cam Solutions Ltd to gather personally-identifying information. The amount and type of information that Y-cam Solutions Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up to comment on our blog to provide a username and email address. Those who engage in transactions with Y-cam Solutions Ltd –by purchasing a product, for example –
are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.
In each case, Y-cam Solutions Ltd collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with Y-cam Solutions Ltd. Y-cam Solutions Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
Y-cam Solutions Ltd may collect statistics about the behaviour of visitors to its websites. For instance, Y-cam Solutions Ltd may monitor the most popular posts on the blog by visitors or by comments. Y-cam Solutions Ltd may display this information publicly or provide it to others. However, Y-cam Solutions Ltd does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Y-cam Solutions Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Y-cam Solutions Ltd's behalf or to provide services available at Y-cam Solutions Ltd's websites, and (ii) that have agreed not to disclose it to others.
Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Y-cam Solutions Ltd
's websites, you consent to the transfer of such information to them. Y-cam Solutions Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above,Y-cam Solutions Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Y-cam Solutions Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of Y-cam Solutions Ltd, third parties or the public at large.
If you are a registered user of the BabyPing website and have supplied your email address, Y-cam Solutions Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Y-cam Solutions Ltd and our products.
We primarily use our other forms of media to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Y-cam Solutions Ltd takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among otherthings, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Y-cam Solutions Ltd and does not cover the use of cookies by any advertisers.
Privacy Policy Changes
Although most changes are likely to be minor, Y-cam Solutions Ltd may change its Privacy Policy from time to time, and in Y-cam Solutions Ltd's sole discretion. Y-cam Solutions Ltd encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this PrivacyPolicy will constitute your acceptance of such change.
ACCESSING THE Y-CAM WEBSITE
1. Access to the Y-cam website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Service we provide via the Y-cam website or the Site itself without notice (see below). We will not be liable to you if for any reason the Y-cam website or the Service is temporarily unavailable at any time or for any period.
2. From time to time, we may restrict access to some or all parts of the Y-cam website and/or the Service.
3. In order to purchase any products or use the Service you may need to register with y-cam.com. If you are provided with a y-cam.com account or such other user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, and to cancel your registration at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
4. You are responsible for making all arrangements necessary for you to have access to the Y-cam website and/or our Service. You are also responsible for ensuring that all persons who access the Y-cam website through your internet connection are aware of these terms, and that they comply with them.
USE OF THE Y-CAM WEBSITE
1.To order our products from the Y-cam website please follow the instructions on screen. If you order any products your contract with us will be governed by our Terms and Conditions of Sale which are as stated on this page.
2.You may not use the Y-cam website or its contents:
1. for commercial purposes,
2. for resale purposes including the systematic extraction and/or utilisation of any part or the contents of the Y-cam website (e.g. item listings, descriptions, prices);
3. to download (other than page caching) or modify the Y-cam website, or any portion of it; or
4. for any purpose which is unlawful.
4. INTELLECTUAL PROPERTY RIGHTS
1. We are the owner or the licensee of all intellectual property rights in the Y-cam websiteincluding the Service and the material published on it. Those works are protected by copyright, trade mark, database rights and other such intellectual property laws and treaties around the world. All such rights are reserved.
2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3. If you print off, copy or download any part of the Y-cam website in breach of these terms of use, your right to use the Y-cam website will cease immediately and you must, a our option, return or destroy any copies of the materials you have made.
4. Using the Y-cam website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.
5. Y-cam website and all logos on the Site are business names and marks which are the property of y-cam.com.
5. THE Y-CAM WEBSITE CHANGES REGULARLY
We aim to update the Y-cam website and maintain the Services regularly, and may change the content at any time. If the need arises, we may suspend access to the Y-cam website or the Services, or close it indefinitely. Any of the material on the Y-cam website may be out of date at any given time, and we are under no obligation to update such material.
6. OUR LIABILITY
1. The Y-cam website is provided as is. Whilst we have taken every care in the preparation of the content of the Y-cam website we cannot guarantee that it is accurate or error-free. We will not be responsible for any errors or omissions or for any technical difficulties you may experience with the Y-cam website. Except as set out in this condition 6, all conditions, warranties and representations, expressed or implied by statute, common law or otherwise, in relation to the supply, non- supply or delay in supplying the Services are excluded to the extent permitted by law.
2. We shall not be liable to any person for any loss or damage which may arise from the use or misuse of the Y-cam website or any of the materials on the Y-cam website (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill). Nothing in these terms of use shall operate to exclude or restrict our liability for:
1. death or personal injury resulting from negligence;
2. fraud or deceit; or
3. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
7. INFORMATION ABOUT YOU AND YOUR VISITS TO THE Y-CAM WEBSITE
We process information about you in accordance with our Privacy Policy. By using the Y-cam website and/or our Service, you consent to such processing of your per sonal data and you warrant that all data provided by you is accurate.
8. VIRUSES, HACKING AND OTHER OFFENCES
1. You must not misuse the Y-cam website or the Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Y-cam website or the Service, the server on which the Y-cam website or the Service is stored or any server, computer or database connected to the Y-cam website. You must not attack theY-cam website or the Service via a denial-of-service attack or a distributed denial-of-service attack.
2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Y-cam website and our Service will cease immediately.
3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your c omputer equipment, computer programs, data or other proprietary material due to your use of the Y-cam website and our Service or to your downloading of any material posted on it, or on any website linked to it.
9. LINKS FROM THE Y-CAM WEBSITE
Where the Y-cam website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. WAIVER
If you breach these terms of use and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
11. ALTERATIONS TO THESE TERMS OF USE
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Y-cam website.
12. JURISDICTION AND APPLICABLE LAW
These terms of use are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.
PERSONAL DATA
Personal details provided to Y-cam through this website will only be used in accordance with our Privacy Policy. By using the Y-cam shop and/or our Service, you consent to such processing of your personal data and you warrant that all data provided by you is accurate.
Any personal information you give to us will be processed in accordance with the UK Data Protection Act 1998. Personal data shall be processed fairly and lawfully. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Website Terms & Conditions of Sale
This page, together with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products and services (Products) listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.
You will be asked to confirm your acceptance of these Terms before being able to place an order. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms, or save them to your computer, for future reference.
1. INFORMATION ABOUT US
1.1 We operate the website
www.y-cam.com. We are Y-cam Solutions Limited, a company registered in England and Wales under company number 06039855 and with our registered office at 29-39 London Road, Twickenham, TW1 3SZ which is also our main trading address. Our VAT number is 885772268.
1.2 To contact us, please see our
Contact us page.
2. Our Products
Hardware
2.1 The images of hardware on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the hardware. Your hardware may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, dimensions and measurements indicated on our site have a 2% tolerance.
2.3 The packaging of the hardware may vary from that shown on images on our site.
2.4 All hardware shown on our site is subject to availability. We will inform you by email as soon as possible if the hardware you have ordered is not available
Our Platform
2.5 We offer certain cloud based services through our site. These may be purchased with hardware or on a stand alone basis.
2.6 When you purchase a Y-cam camera, it may be a streaming only or a recording product.
2.7 Certain Y-cam cameras record on motion trigger only and are not deigned to continuously stream or record. The live stream function does time out after 15 minutes, to continue viewing live you need to refresh the feed.
2.8 Certain Y-cam cloud cameras offer 7 days rolling cloud storage on a free of charge basis for a defined period from the date of activation. When you purchase such a camera, at the end of the defined period you will need to buy an ongoing subscription to continue to use our cloud storage platform.
2.9 [Where you already own a Y-cam camera with 7 day rolling cloud storage on a free of charge basis, such free storage will come to an end on the later of 3 years from the date of activation and 31 August 2017. ]
2.10 If you do not purchase a subscription package at the end of the defined free storage period then your camera will become a streaming only camera. To purchase an ongoing subscription to our cloud storage service you will need to place an order in accordance with clause 6 of these Terms. [We will email you not less than [30] days in advance of the end of your free storage period to remind you that you need to enter into a new paid subscription package.]
2.11 We, with our partners, comply with all applicable data and privacy acts in both the EU and the USA in regard to the security and storage of your video images and data.
3. Use of Our Site
3.1 Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.
4. How we use your personal information
4.1 We only use your personal information in accordance with our
Privacy Policy. Please take time to read this, as it includes important information which applies to you.
5. If you are a Consumer
The following clause 5 only applies if you are a consumer.
5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. How the Contract is formed between You and Us
6.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 6.3 below. This is on the understanding that the contact information and other information you have provided is correct. If your acknowledgement email is not in your inbox please check your junk or spam folder, if still not available then please do
contact us.
6.3 We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation – either through our chosen courier or online). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our site as referred to in clause 10.5 below, we will inform you of this by email. If you have already paid for the Products and change your mind, we will refund you the full amount as soon as possible.
7. Your Consumer Right of Return and Refund
This clause 7 only applies if you are a consumer.
7.1 If you are a consumer, you have the right to cancel a Contract for the period set out in clause 7.2 below. This means that during that period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. This does not affect your legal rights to cancel the Contract, advice on which is available from your local Citizens’ Advice Bureau or Trading Standards Office.
7.2 Your right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 30 days in which you may cancel, starting from the day you receive the Products.
7.4 If you exercise your right to cancel, you will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible. The cost fo returning the products is your responsibility as well as any shipping insurance.
a) If you have changed your mind
Customers purchasing direct from Y-cam are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 30 days of delivery, is intact and is in a resell-able condition (in the original box with all accessories). If you are returning part of a bundle, refunds will be calculated on individual item RRP and not the discounted bundle price. The 30 day period does not include postage/delivery time, but please get proof of postage.
7.5 If your returned items are not received by Y-cam then you will need to take this up with your chosen shipping company, Y-cam Solutions Ltd are not liable for any losses incurred or to process the refund
7.6 Details of your right to cancel and an explanation of how to exercise it are provided at
www.y-cam.com/returns/ 7.7 As a consumer, you will always have legal rights regarding cancellation in relation to Products that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
8. Delivery
8.1 Your order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. This is on the understanding that the contact information and other information you have provided is correct. If your dispatch email is not in your inbox please check your junk or spam folder, if still not available then please do
contact us.
8.2 Delivery will be completed when we deliver the Products to the address you gave us.
8.3 The Products will be your responsibility from the completion of delivery.
8.4 You own the Products once we have received payment in full, including all applicable delivery charges.
8.5 Please note that there are a small number of postcodes, usually in remote rural areas, to which we may not be able to deliver within the provided timescale.
8.7 Deliveries to the USA, Canada and non-EU countries please see shipping information here:
www.y-cam.com/shipping/
9. Delivery Costs
Where applicable will be advised through the ordering process. Orders over £35/€35/$35 will be eligible for free delivery.
10. Price
10.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of the Products are correct at the time of publication. However, if you discover an error in the prices of the Products you ordered, please see clause 10.5 below for what happens in this event.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
10.4 The price of a Product does not include any applicable delivery charges.
10.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
11. Payment and Pre-Order
11.1 Payment must be made by one of the following:
Mastercard, Visa, American Express or Paypal.
Payment for the products and all applicable delivery charges is in advance. Paypal cannot be used if Y-cam Plus is selected as part of the order.
11.2 If you pre-order a product or order a product that is currently out of stock, Y-cam Solutions Ltd and its payment partners will authorise or reserve a charge on your card for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Y-cam Solutions Ltd reserves the right to re-authorise up to the full amount, either before or after dispatch of the product. In which case, we will notify you via the email address provided during checkout. If we do not receive re-authorisation from your credit card issuer, we will contact you so that you can provide us with another payment method. If in the unlikely event that the price increases from when it was originally ordered, Y-cam Solutions Ltd will contact the cardholder at least 7 days before re-authorising the card.
12. Our Liability if you are a Business
This clause 12 only applies if you are a business customer.
12.1 We only supply the Products for use by your business, and you agree not to use the Product for any resale purposes. If you are planning to resell our products please do
contact us and enquire about our reseller program at
sales@y-cam.com12.2 We do not limit in any way our liability for:
a. death or personal injury caused by our negligence;
b. defective products under of the Consumer Protection Act 1987;
c. fraud or fraudulent misrepresentation; or
d. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
12.3 Subject to clause 12.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Contract for:
a. any loss of profits, sales, business or revenue;
b. loss or corruption of data, information or software;
c. loss of business opportunity;
d. loss of anticipated savings;
e. loss of goodwill; or
f. any indirect or consequential loss.
12.4 Subject to clauses 12.2 and 12.3, our total liability to you in respect of other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Products.
12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
13. Our Liability if you are a Consumer
This clause 13 only applies if you are a consumer.
13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
13.2 We only supply the Products for domestic or private use. You agree not to use the Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.3 We do not in any way exclude or limit our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
c. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
d. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
e. defective products under the Consumer Protection Act 1987.
14. Events Outside Our Control
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.
14.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.
14.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
a. we will contact you as soon as reasonably possible to notify you; and
b. fraud or fraudulent misrepresentation;
c. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15. Communications Between Us
15.1 When we refer in these Terms to “in writing”, this will include email.
15.2 If you are a consumer:
a. to cancel a Contract in accordance with your legal right to do so as set out in clause 7.1, please follow the instructions at
www.y-cam.com/returns/. You may wish to keep a copy of your cancellation notification for your own records.
b. if you wish to contact us in writing for any other reason, you can send this to us by email or by pre-paid post to Y-cam Solutions Ltd Limited, 2nd Floor Allied House, 29-39 London Road, Twickenham, TW1 3SZ. You also contact us using our Customer Services telephone line.
15.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
15.4 If you are a business:
a. any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our website.
b. a notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately.
c. in proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
d. the provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
16. Other important terms
16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
16.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
16.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
16.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Warranty
Y-cam Solutions offer a 1 (one) year limited warranty on all our products.
If something is wrong with the Y-cam product you purchased or you are experiencing difficulty in operating it, please contact us and let us help you. We always work hard to solve any problem you might have with one of our products.
Email us: customersupport@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373
If we are still unable to resolve your issue, and a warranty replacement is deemed necessary, our Support Team will provide instructions for sending back your unit for replacement. Once the product is received, Y-cam will, at its discretion, ship a replacement to you postage paid.
All returns must include a Return Merchandise Authorisation (RMA) number, which you can request by contacting our Support Team. Y-cam reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period, dated from the original date of purchase, or by a determined amount set at the time of the replacement.
To obtain warranty service, please contact Y-cam Support Team below for specific instructions.
Dated, documented proof of the original purchase is required.
Email us: customersupport@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373
Legal Version – One Year Limited Warranty Statement
Y-cam Solutions Ltd warrants to the original purchaser, with this limited hardware warranty, that the enclosed product will be free from defects in material, workmanship and design for 12 months (1 year) from the date of purchase (Infrared LEDs are limited to 8000 hours use).
If the aforementioned product fails during the warranty period due to a defect in materials, workmanship or design, sole responsibility lies with Y-cam Solutions Ltd. At the discretion of Y-cam Solutions Ltd, the product will either be repaired or replaced with the same or a later version that performs substantially the same function as the unit being replaced.
This warranty does not cover any damage attributable to normal wear and tear, deterioration, faulty maintenance, erroneous installation or faulty repair.
This warranty does not cover damage caused by wilful or accidental mishandling, improper installation or environmental conditions including, but not limited to, electrical surges, water damage and heat exposure. This warranty is void if the product is tampered with or altered in any way. If the product is to be used outdoors or in dusty, humid, or other hostile environments, it must be suitably protected.
Except for the exclusive remedy set forth above, in no event shall Y-cam Solutions Ltd have any liability to the purchaser or any third party for any claim, loss or damage of any kind, even if Y-cam Solutions Ltd has been advised of the possibility of such damages, including but not limited to lost profits. Y-cam Solutions Ltd will not be liable for the consequential, incidental, special punitive or indirect damages arising out of or in connection with the inability to use the product, software or equipment related thereto or if used in connection therewith or the infringement of any patent, copyright, trademark or other intellectual property rights of any third party. In no event shall Y-cam Solutions Limited’s liability for damages, whether arising out of contract, negligence, warranty or infringement of any intellectual property right, exceed the purchase price paid by purchaser for the products.
Y-cam Solutions Ltd specifically disclaims any liability whatsoever for loss of data or loss of information caused by the product.
This warranty does not cover products if purchased from an unauthorized auction house. Y-cam Solutions Ltd will not replace these units regardless of whether or not the product is in or out of warranty.
This warranty is not transferable and therefore does not apply to second-hand products.
The warranty provided is applicable to the country in which the product was purchased. If the product is taken abroad the guarantee may be invalidated. However, we will always endeavour to assist you in your new country of residence.
This hardware limited warranty may be subject to without prior notice or change by Y-cam Solutions Ltd.
This limited warranty gives you specific legal rights. You may also have other rights which vary by Country and State.
To obtain warranty service, please contact Y-cam Solutions Ltd for specific instructions. Dated, documented proof of the original purchase is required.
Email us: customersupport@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373