Legal

Our legal page contains the following statements: Cookie Policy, Privacy Policy, Terms & Conditions & Warranty Information.

Cookie Policy

Cookies are tiny data files that some websites place on your computer or other devices when you visit. They're used by many website owners, including on y-cam.com which is provided by Y-cam Solutions Ltd. Cookies are linked to the machine you use to visit our site and not to you as an individual. Unless you login or provide personal data through your use of this website, no personal information is collected.

Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you've made or preferences you've chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.

One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you've looked at previously to get an idea of the topics that may be of interest to you.

The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.

New regulations on cookies

New EU regulations affecting the use of cookies recently came into force and the Information Commissioner's Office has issued guidance on the use of cookies on UK sites. At Y-cam Solutions Ltd, we are committed to protecting your privacy and security and we are currently working towards ensuring that we meet the new regulations in full.

Our policy on cookies:

Our policy is to use cookies only to improve the way we do business with you or when they're essential to the way the site works. The types of activities we may use cookies for are to:

store details that help you to manage your account online, such as user login details;
find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites;
help us to provide relevant information, such as details of products, services and other information that you may be interested in;
store information about what browser you are using so that any video content appears correctly

Like most website operators, Y-cam Solutions Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Y-cam Solutions Ltd's purpose in collecting non-personally identifying information is to better understand how Y-cam Solutions Ltd's visitors use its website. From time to time, Y-cam Solutions Ltd may release non-personally-identifying information in the aggregate,e.g., by publishing a report on trends in the usage of its website.

Y-cam Solutions Ltd may also collect potentially personally-identifying information like Internet Protocol (IP) addresses. Y-cam Solutions Ltd only discloses IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that any blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Y-cam Solutions Ltd's websites choose to interact with Y-cam Solutions Ltd in ways that require Y-cam Solutions Ltd to gather personally-identifying information. The amount and type of information that Y-cam Solutions Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up to comment on our blog to provide a username and email address. Those who engage in transactions with Y-cam Solutions Ltd –by purchasing a product, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.

In each case, Y-cam Solutions Ltd collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with Y-cam Solutions Ltd. Y-cam Solutions Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Y-cam Solutions Ltd may collect statistics about the behaviour of visitors to its websites. For instance, Y-cam Solutions Ltd may monitor the most popular posts on the blog by visitors or by comments. Y-cam Solutions Ltd may display this information publicly or provide it to others. However, Y-cam Solutions Ltd does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Y-cam Solutions Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Y-cam Solutions Ltd's behalf or to provide services available at Y-cam Solutions Ltd's websites, and (ii) that have agreed not to disclose it to others.

Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Y-cam Solutions Ltd 's websites, you consent to the transfer of such information to them. Y-cam Solutions Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above,Y-cam Solutions Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Y-cam Solutions Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of Y-cam Solutions Ltd, third parties or the public at large.

If you are a registered user of the BabyPing website and have supplied your email address, Y-cam Solutions Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Y-cam Solutions Ltd and our products.

We primarily use our other forms of media to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Y-cam Solutions Ltd takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Y-cam Solutions Ltd uses cookies to help Y-cam Solutions Ltd identify and track visitors, their usage of Y-cam Solutions Ltd website, and their website access preferences. Y-cam Solutions Ltd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Y-cam Solutions Ltd's websites, with the drawback that certain features of Y-cam Solutions Ltd's websites may not function properly without the aid of cookies.

Business Transfers

If Y-cam Solutions Ltd, or substantially all of its assets were acquired, or in the unlikely event that Y-cam Solutions Ltd goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Y-cam Solutions Ltd may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among otherthings, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Y-cam Solutions Ltd and does not cover the use of cookies by any advertisers.

Although most changes are likely to be minor, Y-cam Solutions Ltd may change its Privacy Policy from time to time, and in Y-cam Solutions Ltd's sole discretion. Y-cam Solutions Ltd encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this PrivacyPolicy will constitute your acceptance of such change.

Terms & Conditions of Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our websites y-cam.com and homemonitor.me ("Y-cam website") and our software download and product ordering service ("Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the Y-cam website and/or the Service. By using the Y-cam website and/or our Service, you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please do not use the Y-cam website and/or the Service.

1. INFORMATION ABOUT US

y-cam.com is a site operated by Y-cam Solutions Ltd ("we", "us", "our"). We are a company registered in United Kingdom and our principle place of business is Vision House, 3 Dee Road, Richmond, TW9 2JN, United Kingdom.

2. ACCESSING THE Y-CAM WEBSITE

1. Access to the Y-cam website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Service we provide via theY-cam website or the Site itself without notice (see below). We will not be liable to you if for any reason the Y-cam website or the Service is temporarily unavailable at any time or for any period.

2. From time to time, we may restrict access to some or all parts of the Y-cam website and/or the Service.

3. In order to purchase any products or use the Service you may need to register with y-cam.com. If you are provided with a y-cam.com account or such other user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, and to cancel your registration at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

4. You are responsible for making all arrangements necessary for you to have access to the Y-cam website and/or our Service. You are also responsible for ensuring that all persons who access the Y-cam website through your internet connection are aware of these terms, and that they comply with them.

3. USE OF THE Y-CAM WEBSITE

1.To order our products from the Y-cam website please follow the instructions on screen. If you order any products your contract with us will be governed by our Terms and Conditions of Sale which are as stated on this page.

2.You may not use the Y-cam website or its contents:

1. for commercial purposes,

2. for resale purposes including the systematic extraction and/or utilisation of any part or the contents of the Y-cam website (e.g. item listings, descriptions, prices);

3. to download (other than page caching) or modify the Y-cam website, or any portion of it; or

4. for any purpose which is unlawful.

4. INTELLECTUAL PROPERTY RIGHTS

1. We are the owner or the licensee of all intellectual property rights in the Y-cam websiteincluding the Service and the material published on it. Those works are protected by copyright, trade mark, database rights and other such intellectual property laws and treaties around the world. All such rights are reserved.

2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

3. If you print off, copy or download any part of the Y-cam website in breach of these terms of use, your right to use the Y-cam website will cease immediately and you must, a our option, return or destroy any copies of the materials you have made.

4. Using the Y-cam website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.

5. Y-cam website and all logos on the Site are business names and marks which are the property of y-cam.com.

5. THE Y-CAM WEBSITE CHANGES REGULARLY

We aim to update the Y-cam website and maintain the Services regularly, and may change the content at any time. If the need arises, we may suspend access to the Y-cam website or the Services, or close it indefinitely. Any of the material on the Y-cam website may be out of date at any given time, and we are under no obligation to update such material.

6. OUR LIABILITY

1. The Y-cam website is provided as is. Whilst we have taken every care in the preparation of the content of the Y-cam website we cannot guarantee that it is accurate or error-free. We will not be responsible for any errors or omissions or for any technical difficulties you may experience with the Y-cam website. Except as set out in this condition 6, all conditions, warranties and representations, expressed or implied by statute, common law or otherwise, in relation to the supply, non- supply or delay in supplying the Services are excluded to the extent permitted by law.

2. We shall not be liable to any person for any loss or damage which may arise from the use or misuse of the Y-cam website or any of the materials on the Y-cam website (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill). Nothing in these terms of use shall operate to exclude or restrict our liability for:

1. death or personal injury resulting from negligence;

2. fraud or deceit; or

3. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

7. INFORMATION ABOUT YOU AND YOUR VISITS TO THE Y-CAM WEBSITE

We process information about you in accordance with our Privacy Policy. By using the Y-cam website and/or our Service, you consent to such processing of your per sonal data and you warrant that all data provided by you is accurate.

8. VIRUSES, HACKING AND OTHER OFFENCES

1. You must not misuse the Y-cam website or the Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Y-cam website or the Service, the server on which the Y-cam website or the Service is stored or any server, computer or database connected to the Y-cam website. You must not attack theY-cam website or the Service via a denial-of-service attack or a distributed denial-of-service attack.

2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Y-cam website and our Service will cease immediately.

3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your c omputer equipment, computer programs, data or other proprietary material due to your use of the Y-cam website and our Service or to your downloading of any material posted on it, or on any website linked to it.

9. LINKS FROM THE Y-CAM WEBSITE

Where the Y-cam website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. WAIVER

If you breach these terms of use and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

11. ALTERATIONS TO THESE TERMS OF USE

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Y-cam website.

12. JURISDICTION AND APPLICABLE LAW

These terms of use are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Terms & Conditions of Sale

Please read these terms and conditions before purchasing

https://www.y-cam.com is a website operated by Y-cam Solutions Ltd, a company incorporated under the laws of England whose principal place of business is at Vision House, 3 Dee Road, Richmond, TW9 2JN, England whose registered office is Vision House, 3 Dee Road, Richmond, TW9 2JN, England. Our VAT number is GB885772268.

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply Y-cam Products listed on our website https://www.y-cam.com to you. Please read these terms of sale carefully before ordering any Products from the Y-cam shop. You should understand that by ordering any of our Products, you agree to be bound by these terms of sale.

You should print a copy of these terms of sale for future reference. You must be over 18 years old to order any Products from the Y-cam shop.

Please accept these terms of sale at the end of the checkout page. Please understand that if you refuse to accept these terms of sale, you will not be able to order any Products from the Y-cam shop.

If you have any questions regarding these terms of sale (including any technical questions) please email us.

1 .TERMS USED IN THIS AGREEMENT

In this agreement the following terms shall mean:

"our", "we" or "us" means Y-cam Solutions Ltd, its employees, subcontractors and/or other companies which are appointed by Y-cam Solutions Ltd to provide services in relation to the Y-cam shop;
"Goods" means physical products such as (but not limited to) Cameras, Accessories, Software, Accessories, Batteries Cables, manuals, and products sold in the Y-cam shop;
"Product" is any Y-cam product consisting of Goods which may be purchased from the Y-cam shop.

2. AVAILABILITY

1. The Y-cam shop is intended for use by customers resident in the countries we deliver to.

2. By ordering Products from the Y-cam shop, you warrant that:

1. You are legally capable of entering into binding contracts;

2. You are at least 18 years old;

3. USING THE Y-CAM SHOP

1. To use the Y-cam shop services you need to register or checkout as a guest.

2. Please browse the shop, and then to order any item simply click the shopping cart icon to add the Product to your shopping basket. Once you have finished shopping, please click on the shopping trolley icon in the top right hand corner of the screen. Please click on the button marked Checkout and follow the instructions on screen to complete your order.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1. The contract between us (the "Contract") will be concluded with Y-cam Solutions Ltd (Y-cam Solutions Ltd).

2. After placing an order, you will receive an order submission confirmation from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a Product from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending either (a) a confirmation that the goods have been dispatched (Order Confirmation), (b) the download link and key or (c) the physical product to you.

3. The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.

5. AVAILABILITY AND PRODUCT DELIVERY

1. Although we endeavour to ensure the availability of the Products shown in the Y-cam shop, we cannot guarantee that all of the Products will be in stock when you place your order. If we are unable to process or execute your order, we shall contact you:

1. to offer you an equivalent Product(s) in terms of quality and price which you may decide to accept or reject; or

2. to notify you that we are unable to fulfil the order.

If you reject our offer of an alternative Product or we are unable to fulfil the order we shall have no further liability to you unless we have already taken payment for the Product(s), in which case we shall refund payments already taken from you for the relevant Product(s).

1. Your order will be fulfilled by the delivery date set out in the Order Confirmation or, and if no delivery date is specified, then within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances. If it is not possible to deliver the Product within the delivery period indicated, we shall refund you the paid purchase price on request.

2. Products sold in the Y-cam shop are delivered to you by courier if you have ordered Goods (for example Accessories, Computer Hardware).

6. CONSUMER RIGHTS

1. The Consumer Protection (Distance Selling) Regulations 2000 (the Regulations) allow consumers the right to cancel orders for goods or services during the period of fourteen days after the day on which delivery of goods takes place or the service being provided commences (the Cooling Off Period). If you choose to exercise this right, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below). Please carefully read the provisions below as they will affect your right to cancel the Contract.

2. The fourteen day Cooling Off Period will start once your Goods are delivered – specifically, on the day that the Product is delivered to the address specified in your order.

Return of Goods

If you have given us notice to cancel the Contract within the Cooling Off Period, you must return the Goods, together with any dockets or receipts, to us immediately at your own cost and risk. Goods must be returned to us at the returns address (which we will notify to you after you have provided us with notice of cancellation in accordance with clause 6.3 above), unopened and in their original packaging and in the same condition in which you received them. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We recommend that you retain copies of any dockets, receipts and proof of postage for your records.

If the item delivered is incorrect, damaged or broken, we will arrange collection and redelivery of replacement items or process a refund in place of the item, depending on circumstances. If its not possible for us to collect items in this state, you may return the item directly to us and we will reimburse your delivery costs to a reasonable amount based on original delivery costs.

7. RISK AND TITLE

The Products will be at your risk from the time of delivery.

8. PRICE AND PAYMENT

1. The price of any Products will be as quoted in the Y-cam shop from time to time, except in cases of obvious error.

2. These prices include VAT but exclude delivery costs, which will be added to the total amount due.

3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

4. The Y-cam shop contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed in the Y-cam shop may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product ́s correct price is higher than the price stated in the Y-cam shop, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

6. Payment for all Products must be made prior to order processing. We are under no obligation to deliver the Products until we have received payment from you.

9. OUR REFUNDS POLICY

1. When you return a Product to us because you have cancelled the Contract between us within the fourteen-day Cooling-off Period (see clause 6 (Consumer Rights) above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation.

2. If you wish to return a Product to us for any other reason (for instance, because have notified us in accordance with clause 21 (Right to Vary) that you do not agree to any change in these terms of sale or in any of our policies, or because you claim that the Product is defective), you must inform us in writing by giving notice to onlineshop@y-cam.com. You are required to return any Goods to us, at your own cost, to the returns address we stipulate and in accordance with any instructions we give you. We will examine the returned Product or investigate your complaint and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Payments returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

3. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10. PERSONAL DATA

Personal details provided to Y-cam through this website will only be used in accordance with our Privacy Policy. By using the Y-cam shop and/or our Service, you consent to such processing of your personal data and you warrant that all data provided by you is accurate. Please read our policy carefully.

11. OUR LIABILITY

1. In accordance with your statutory rights we warrant to you that any product purchased from the Y-cam shop is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

2. The product specifications and system requirements required to operate products are described in more detail in the product specs which can be found either at the Y-cam shop or directly at the Y-cam websites. We cannot ascertain whether your computer fulfils the system requirements and we therefore assume no responsibility or liability for the functionality of your computer system after a Product has been installed.

3. We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms of sale and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the Y-cam shop.

4. This does not include or limit in any way our liability:

1. for death or personal injury caused by our negligence;

2. under Section 2(3) of the Consumer Protection Act 1987;

3. for fraud or fraudulent misrepresentation; or

4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

5. Nothing in these terms of sale shall affect your statutory rights. if you have any doubts as to your statutory rights then you should contact your local citizens advice bureau or refer to the office of fair trading website (http://www.oft.gov.uk)

12. INTELLECTUAL PROPERTY

Products offered in the Y-cam shop are the intellectual property of Y-cam Solutions Ltd.

13. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Y-cam shop, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices in the Y-cam shop or the Account area. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. NOTICES

All notices given by you to us must be given to Y-cam c/o Y-cam Solutions Ltd at Vision House, 3 Dee Road, Richmond, TW9 2JN, England or by email to onlineshop@y-cam.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 (Written Communications) above. Notice will be deemed received and properly served immediately when posted in the Y-cam shop, 24 hours after an e-mail is sent, or five days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and (in the case of an e-mail) that such e-mail was sent to the specified e-mail address of the addressee.

15. TRANSFER OF RIGHTS AND OBLIGATIONS

1. The Contract between you and us is binding on you and us and on our respective successors and assigns.

2. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. EVENTS OUTSIDE OUR CONTROL

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a Force Majeure Event).

2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. strikes, lock-outs or other industrial action.

2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

5. impossibility of the use of public or private telecommunications networks.

6. the acts, decrees, legislation, regulations or restrictions of any government.

3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. WAIVER

1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms of sale, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

3. No waiver by us of any of these terms of sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 (Notices) above.

18. SEVERABILITY

If any of these terms of sale or any provisions of a Con tract are determined by any competent authority to be invalid, unlawful or unenforceable to any exten t, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitt ed by law.

19. ENTIRE AGREEMENT

1. These terms of sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms of sale.

3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party ́s only remedy shall be for breach of contract as provided in these terms of sale.

20. OUR RIGHT TO VARY THESE TERMS OF SALE

1. We have the right to revise and amend these terms of sale from time to time.

2. will be subject to the policies and terms of sale in force at the time that you order products from us, unless any change to those policies or these terms of sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms of sale before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms of sale, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21. LAW AND JURISDICTION

Contracts for the purchase of Products placed through the Y-cam shop https://www.y-cam.com will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

22. LANGUAGE

The language of the Contract shall be English. Last Updated: 1st January 2016.

Warranty

Y-cam Solutions offer a 1 (one) year limited warranty on all our products.

If something is wrong with the Y-cam product you purchased or you are experiencing difficulty in operating it, please contact us and let us help you. We always work hard to solve any problem you might have with one of our products.

Email us: customersupport@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373

If we are still unable to resolve your issue, and a warranty replacement is deemed necessary, our Support Team will provide instructions for sending back your unit for replacement. Once the product is received, Y-cam will, at its discretion, ship a replacement to you postage paid.

All returns must include a Return Merchandise Authorisation (RMA) number, which you can request by contacting our Support Team. Y-cam reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period, dated from the original date of purchase, or by a determined amount set at the time of the replacement.

To obtain warranty service, please contact Y-cam Support Team below for specific instructions.
Dated, documented proof of the original purchase is required.

Email us: customersupport@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373

Legal Version – One Year Limited Warranty Statement

Y-cam Solutions Ltd warrants to the original purchaser, with this limited hardware warranty, that the enclosed product will be free from defects in material, workmanship and design for 12 months (1 year) from the date of purchase (Infrared LEDs are limited to 8000 hours use).

If the aforementioned product fails during the warranty period due to a defect in materials, workmanship or design, sole responsibility lies with Y-cam Solutions Ltd. At the discretion of Y-cam Solutions Ltd, the product will either be repaired or replaced with the same or a later version that performs substantially the same function as the unit being replaced.

This warranty does not cover any damage attributable to normal wear and tear, deterioration, faulty maintenance, erroneous installation or faulty repair.

This warranty does not cover damage caused by wilful or accidental mishandling, improper installation or environmental conditions including, but not limited to, electrical surges, water damage and heat exposure. This warranty is void if the product is tampered with or altered in any way. If the product is to be used outdoors or in dusty, humid, or other hostile environments, it must be suitably protected.

Except for the exclusive remedy set forth above, in no event shall Y-cam Solutions Ltd have any liability to the purchaser or any third party for any claim, loss or damage of any kind, even if Y-cam Solutions Ltd has been advised of the possibility of such damages, including but not limited to lost profits. Y-cam Solutions Ltd will not be liable for the consequential, incidental, special punitive or indirect damages arising out of or in connection with the inability to use the product, software or equipment related thereto or if used in connection therewith or the infringement of any patent, copyright, trademark or other intellectual property rights of any third party. In no event shall Y-cam Solutions Limited’s liability for damages, whether arising out of contract, negligence, warranty or infringement of any intellectual property right, exceed the purchase price paid by purchaser for the products.

Y-cam Solutions Ltd specifically disclaims any liability whatsoever for loss of data or loss of information caused by the product.

This warranty does not cover products if purchased from an unauthorized auction house. Y-cam Solutions Ltd will not replace these units regardless of whether or not the product is in or out of warranty.

This warranty is not transferable and therefore does not apply to second-hand products.

The warranty provided is applicable to the country in which the product was purchased. If the product is taken abroad the guarantee may be invalidated. However, we will always endeavour to assist you in your new country of residence.

This hardware limited warranty may be subject to without prior notice or change by Y-cam Solutions Ltd.

This limited warranty gives you specific legal rights. You may also have other rights which vary by Country and State.

To obtain warranty service, please contact Y-cam Solutions Ltd for specific instructions. Dated, documented proof of the original purchase is required.

Email us: customersupport@y-cam.com
For North America: +1 727 233 8225
For Europe: +44 (0)20 8334 7373