Careers

About Y-cam Solutions

We are always on the lookout for talented individuals to join our team, see our current vacancies below. If you want to work for us, then please get in contact using the form below. If we don’t have any vacancies at the moment we will register your interest and get in contact if anything changes.

Current Vacancies

Sales Executive
Type: Full Time, Permanent
Location: Richmond, Surrey. UK

Full Job Description

Operating in an exciting area of innovation, new technology and fast growth, this is an office-based sales role closing new inbound sales enquiries & performing new business development activity, within a diverse, enthusiastic and fun environment.

You will be expected to implement agreed new business and promotional activities, and make them happen on time. You will also be expected to contribute ideas and suggestions for new activities, as well as assessing the impact of those we have accomplished.

You will be the primary point of contact for potential customers contacting us, and expected to answer any questions and provide all information to successfully close the sale. This will mean you will become a product expert and champion within three months, and will become the ‘go to’ person for internal staff as well as customers. You will also learn skills that increase your effectiveness and success rates.

As your role develops, you will learn market and commercial knowledge that will enable you to handle new trade business enquiries, which will see you working closely with and supporting the trade sales teams.

Job Role and Responsibilities

  • Implement agreed new business and promotional activities, and report
  • Assess impact and potential improvements of past activities
  • Build pipeline of potential future activities
  • Participate in activity selection
  • Answer and respond to all end-user sales enquiries, liaising with pre-sales and other departments as appropriate
  • Become a product expert
  • Answer and respond to any trade sales enquiries outside of the geography of the trade sales teams

Skills Required

  • Excellent communication skills, polite and professional telephone manner
  • Ability to build strong relationships with new customers, and influence
  • Confident and ‘can do’ approach
  • Motivated, and can work in a target driven environment
  • IT literate and familiar with CRM systems
  • Ability to become a product and solution expert
  • Creative and innovative in approach to identifying new markets and opportunities


Customer Happiness 
Type: Full Time, Permanent
Location: Richmond, Surrey. UK

Full Job Description

We build products that help peoples’ lives and provide peace of mind – so we want our customer services to be doing the same. We want to provide outstanding customer service to our users and give them an experience that will lead them to recommended Y-cam to their friends and family.

You:

  • Passion for making customers happy
  • General IT knowledge
  • Proactive hands-on flexible approach
  • Confident and capable of working to own initiative
  • Trustworthy and be able to work as a member of a small team
  • Minimum 1 year past experience working in a customer facing/support role
  • Be honest, be able to own up to your mistakes, and never break promises
  • Understand speed and the importance of it when dealing with customers in this modern world
  • Look for constant improvement and ways to improve processes
  • Happy, optimistic, friendly, fair, committed, empathetic, and outgoing
  • Understanding of social platforms like Twitter & Facebook
  • Excellent verbal & written communication skills in English
  • Strong attention to detail
  • Possess the usual office skills

Role:

  • Responsible for responding to customer support enquiries/tickets
  • Taking inbound general phone calls about our products
  • Dealing with inbound live chat sessions
  • Following up with customers to ensure their problems are fixed
  • Noticing patterns and recurring issues with product
  • Updating and maintaining support documentation and online guides
  • Having a thorough knowledge and understanding of the company’s products

Working hours are flexible – although eventually some late work may be involved as the team grows and we introduce shift patterns to give support to our customers on the other side of the world.

We’re ideally looking for someone who has worked in customer services before, but we’re willing to work with the right person, whatever their experience, if they have a passion for helping customers and our product.


Business Development Manager
Type: Full Time
Location: Richmond, Surrey. UK

Full Job Description

This is a rare opportunity for the right candidate to take a high-growth potential consumer product to the mass market. Operating in an exciting area of innovation, new technology and fast growth, this is a predominately office-based sales role targeting and developing new business opportunities, within a diverse and enthusiastic environment.

Y-cam is pro-actively targeting specific channel distribution and vertical market opportunities and has a requirement for a skilled sales professional to develop these opportunities to a successful conclusion. This role requires excellent communication and presentation skills, organisation and motivation. It will also be important to have a sound understanding of channels, sales process and relationship building.

You will also be required to identify new potential target customers and partners, make first contact, close business and account manage long-term in some cases. It is important that you are able to identify the right decision-makers and influencers within a business, obtain access to them, build good relationships and, crucially, understand and act on the business factors and strategies that will lead to a successful sale.

  • Maximise the use of trusted partnerships when selling into specific markets
  • Identify potential new customers and make direct approaches
  • Respond to, direct and manage new business enquiries from end-users
  • Close new business opportunities
  • Work as part of the sales team in co-operation and support of colleagues, sharing ideas and continually improving
  • Assess customer requirements and ensure direct and channel service is in place to support
  • Provide account management to customers where necessary, or liaise with Account Managers to provide
  • Ensure minimum service levels are attained for new enquiries
  • Manage CRM data and reporting
  • Other sales-related duties as required

Key attributes desired

  • Excellent communication skills, polite and professional telephone manner
  • Ability to build strong relationships with new customers, and influence
  • Confident and ‘can do’ approach
  • Understanding of the sales process and experience in applying it to deliver results
  • Good understanding of channel structures, pricing, margin and value
  • Self-motivated, and can work in a target driven environment
  • IT literate and familiar with CRM systems
  • Creative and innovative in approach to identifying new markets and opportunities


Product Manager
Type: Full Time, Permanent
Location: Richmond, Surrey. UK

Full Job Description

The Product Manager is responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritising product and customer requirements, defining the product vision, and working closely with external designers, engineers and our sales, marketing and support to ensure customer satisfaction goals are met. The Product Manager’s job also includes communicating with our R&D and manufacturing team in Taiwan and China to ensure accurate production and delivery. Operating in an exciting area of innovation, new technology and fast growth, this is an office-based role within a diverse and enthusiastic environment.

Skills Required

  • BSc in electrical Engineering and Computer Science, Minimum 3 years work experience ideally within embedded network product development
  • Identify ODM/JDM partner supplier selection and qualification and Management
  • Manage sustaining RFI, RFQ’s and RMA’s and EOL products
  • Demonstrate success in defining and launching excellent products
  • Excellent written and verbal communication skills in both English and Chinese ( preferred )
  • Excellent project management and teamwork skill
  • Excellent organization skills with a good eye for detail
  • Responsible and self-determined individual
  • A dynamic individual that will and can move quickly and efficiently with the climate surrounding them.

Job Role and Responsibilities

  • Define the product strategy and roadmap
  • Deliver product requirement documents with prioritised features and corresponding justifications
  • Work with external third parties to assess partnerships and development opportunities
  • Participate in the product development process and in writing technical documents
  • Must understand Chinese culture and be able to build relationships with R&D and manufacturing Team in China
  • Negotiate all T&C , license and sourcing agreement with external ODM partner
  • Run beta and pilot programs with early-stage products and samples for both hardware and software testing
  • Be the expert with respect to the company’s products and those of competition
  • Manage members in technical support team.


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