Careers

We are a young company who is expanding rapidly and therefore seeking to recruit a Technical Administrator to join our customer Help Desk team.

Job Role and Responsibilities

• Identify and prioritize jobs.
• Assist in the management of internal/external networks and systems.
• Support sales staff within the company.
• Address customers’ technical issues (over e-mail, telephone and remote support).
• Assist the Technical Director with hardware/software testing and development of new products.

Skills Required

• A clear understanding of TCP/IP, WAN/LAN/WLAN including routers, switches, firewalls.
• Experience of working in IT helpdesk as 1st line support
• Experience in maintaining processes, methods and workflows
• Excellent written and verbal communications skills, highly organized, self-motivated, hardworking, excellent customer service skills.
• Experience in administering/configuring client operating systems (Windows 2000-XP-Vista-7 / Mac OSX Tiger-Leopard-SnowLeopard)
• Experience in configuring small and medium sized networks.

The candidate should be flexible, proactive, enthusiastic and passionate about IT, well presented, able to work under pressure and meet tight deadlines since the potential candidate will work with like-minded people. Preference will be given to candidates who are fluent in other European languages.

This is a rare opportunity for the right candidate to take a high-growth potential consumer product to the mass market. Operating in an exciting area of innovation, new technology and fast growth, this is a predominately office-based sales role targeting and developing new business opportunities, within a diverse and enthusiastic environment.

Y-cam is pro-actively targeting specific channel distribution and vertical market opportunities and has a requirement for a skilled sales professional to develop these opportunities to a successful conclusion. This role requires excellent communication and presentation skills, organisation and motivation. It will also be important to have a sound understanding of channels, sales process and relationship building.

You will also be required to identify new potential target customers and partners, make first contact, close business and account manage long-term in some cases. It is important that you are able to identify the right decision-makers and influencers within a business, obtain access to them, build good relationships and, crucially, understand and act on the business factors and strategies that will lead to a successful sale.

• Maximise the use of trusted partnerships when selling into specific markets
• Identify potential new customers and make direct approaches
• Respond to, direct and manage new business enquiries from end-users
• Close new business opportunities
• Work as part of the sales team in co-operation and support of colleagues, sharing ideas and continually improving
• Assess customer requirements and ensure direct and channel service is in place to support
• Provide account management to customers where necessary, or liaise with Account Managers to provide
• Ensure minimum service levels are attained for new enquiries
• Manage CRM data and reporting
• Other sales-related duties as required

Key attributes desired

• Excellent communication skills, polite and professional telephone manner
• Ability to build strong relationships with new customers, and influence
• Confident and ‘can do’ approach
• Understanding of the sales process and experience in applying it to deliver results
• Good understanding of channel structures, pricing, margin and value
• Self-motivated, and can work in a target driven environment
• IT literate and familiar with CRM systems
• Creative and innovative in approach to identifying new markets and opportunities

The Product Manager is responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritising product and customer requirements, defining the product vision, and working closely with external designers, engineers and our sales, marketing and support to ensure customer satisfaction goals are met. The Product Manager’s job also includes communicating with our R&D and manufacturing team in Taiwan and China to ensure accurate production and delivery. Operating in an exciting area of innovation, new technology and fast growth, this is an office-based role within a diverse and enthusiastic environment.

Skills Required

• BSc in electrical Engineering and Computer Science, Minimum 3 years work experience ideally within embedded network product development
• Identify ODM/JDM partner supplier selection and qualification and Management
• Manage sustaining RFI, RFQ’s and RMA’s and EOL products
• Demonstrate success in defining and launching excellent products
• Excellent written and verbal communication skills in both English and Chinese ( preferred )
• Excellent project management and teamwork skill
• Excellent organization skills with a good eye for detail
• Responsible and self-determined individual
• A dynamic individual that will and can move quickly and efficiently with the climate surrounding them.

Job Role and Responsibilities

• Define the product strategy and roadmap
• Deliver product requirement documents with prioritised features and corresponding justifications
• Work with external third parties to assess partnerships and development opportunities
• Participate in the product development process and in writing technical documents
• Must understand Chinese culture and be able to build relationships with R&D and manufacturing Team in China
• Negotiate all T&C , license and sourcing agreement with external ODM partner
• Run beta and pilot programs with early-stage products and samples for both hardware and software testing
• Be the expert with respect to the company’s products and those of competition
• Manage members in technical support team.