Careers

Y-cam requires a confident individual to join our company as a Customer Support Agent. The individual will be the first point of contact when customers contact the company regarding our product range. The ideal candidate will be responsible for ensuring our clients’ queries are dealt with efficiently and effectively.

The Customer Support Agent will need to be enthusiastic, friendly and able to work well in a team or alone. The Agent will need to be a good communicator both written and verbal and able to prioritise your own workload. Customer service/office experience is desirable but Y-cam would also be interested in individuals who have had some experience in talking to/supporting customers over the phone.

Operating in an exciting area of innovation, new technology and fast growth, this is an office-based role within a diverse and enthusiastic environment.

Skills required

• College Level Graduate with work experience (Preferably working in customer care industry before);
• Exceptional Customer Service Skills;
• Passionate and enthusiastic about helping people;
• Confident and good eye for detail;
• Good working knowledge of PCs, Macs and Smartphones(especially Apple iPhone and iPads);
• Ability to clearly and concisely explain problems to customer and to ensure their communication experience with our company is exceptional;
• Ability to multi-task dealing with customer via telephone, email or ticketing software;
• Quick learner and able to think on their feet;
• Good level of understanding computers is essential – our customers are technology-focused and, so our staff need to be too.
• Ability to get stuck in and do the work that is required for the job that has an enormous potential for growth;
• Handling inbound communications from customers (not just calls);
• Active on social networks and understands their importance within an organisation;
• Fluent in spoken and written English;
• Another European language would be beneficial.

Experience

• Previous experience within a customer services role;
• Experience of networking and computer systems a bonus;
• Experience of using iOS, Android, OSX, Windows, Microsoft Office advantageous.

Operating in an exciting area of innovation, new technology and fast growth, this is an office-based service and support role within a diverse, enthusiastic and fun environment.

The role requires an individual with good organisation skills and attention to detail, combined with excellent telephone manner and customer service approach. The ability to improve operating processes and problem-solving skills will also be valuable.

You will be tasked with supporting the sales team and managing all the processes involved in delivering products to customers. You will be responsible for ensuring that the customer experience before, during and after purchase, is of the highest possible standards.

Job Role and Responsibilities

• Accept & process purchase orders from customers
• Check stock availability & credit status (with credit control)
• Confirm receipt of POs and provide ETA to customers
• Submit to Credit Control for order release
• Communicate shipment & tracking information to customers, as provided by Logistics
• For cash customers, raise pro-forma invoices and provide to customers for payment
• Check receipt of cash payments with Credit Control
• Setup new customers as required
• Request credit insurance applications from Credit Control
• Provide lists of orders received to Logistics & Finance for verification of Despatch and Invoice completion
• Manage backorder process and ensure order completion
• Build & maintain relationships with customer purchaser contacts
• Ensure customer stock levels are maintained
• Manage customer inventory reports, and picture of channel inventory levels
• Manage customer and internal PoS reports, and back order reports
• Manage Y-cam pricelists and monthly publishing and distribution
• Check & verify sales team expenses
• Manage SPA, Price Protection, and Rebate processes and claims
• Distribute inbound reseller enquiries to the sales team
• Follow up on UK/ Other inbound reseller enquiries
• Enter inbound reseller leads into the CRM system
• Answering telephone calls on the main switchboard
• General office administration (ordering supplies for the business, office support where needed)

Key attributes desired

• Organisational ability
• Attention to detail
• Excellent & confident telephone manner
• Customer service approach
• Process & working-practises improvement
• Problem-solving
• IT literate

Y-cam requires an astute individual to help manage all the logistical aspects of the business and to support the Operations function. The role will involve the documentation and logistics of both importing and exporting the companies’ finished product, so a full understanding and working knowledge of related shipping documentation is required. Operating in an exciting area of innovation, new technology and fast growth, this is an office-based role within a diverse and enthusiastic environment.

Experience: Logistics import/exporting; monitoring inventory levels.
Systems: Sage line 50; UPS WorldShip; Excel

Job Role and Responsibilities

• Manage inventory levels across multiple locations
• Manage all air and sea transportations plus shipments to customers
• Ordering stock and managing stock production
• Supporting other departments regarding inventory information/shipment tracking details
• Manage real-time stock levels, liaising closely with finance, Purchasing and sales for forecasts and cash flow.
• Monthly stock takes – reconciling stock on Sage, investigating any stock discrepancies and reporting on any theft or damaged stock.
• Inbound/outbound logistics – receiving goods on Sage against relevant PO’s as and when stock lands.
• Liaising with a variety of customers/distributors/resellers for returns.
• Monitor evaluation/loan of product for marketing department and internal stock transfers.
• Liaise closely with sales, purchasing and finance colleagues to ensure customers queries, shipping issues, and requirements are dealt with in a timely manner.
• Liaise with Operations Manager and Technical department for any non conforming returns/replacement issues.
• Monitor warehouse performance, whilst raising any serious issues with Operations Manager
• Signing off all stock purchase orders and freight invoices
• Responsible for picking and packing all orders despatched from the office and outsourced logistic centre.

Skills Required

• Minimum 5yrs logistics experience within a production/distribution company
• Sound working knowledge of control systems
• Familiar with Inco -terms 2000 standard protocol
• Previous knowledge of importing and exporting goods
• Practical hands-on flexible approach
• Customer/Supplier relationship management
• Effective and efficient communicator (verbal & written)
• Confident and capable of working to own initiative
• Previous Operations experience would be a distinct advantage.
• Preferably speaks Mandarin or at the very least has experience in dealing with far eastern suppliers.

We are a young company who is expanding rapidly and therefore seeking to recruit a Technical Administrator to join our customer Help Desk team.

Job Role and Responsibilities

• Identify and prioritize jobs.
• Assist in the management of internal/external networks and systems.
• Support sales staff within the company.
• Address customers’ technical issues (over e-mail, telephone and remote support).
• Assist the Technical Director with hardware/software testing and development of new products.

Skills Required

• A clear understanding of TCP/IP, WAN/LAN/WLAN including routers, switches, firewalls.
• Experience of working in IT helpdesk as 1st line support
• Experience in maintaining processes, methods and workflows
• Excellent written and verbal communications skills, highly organized, self-motivated, hardworking, excellent customer service skills.
• Experience in administering/configuring client operating systems (Windows 2000-XP-Vista-7 / Mac OSX Tiger-Leopard-SnowLeopard)
• Experience in configuring small and medium sized networks.

The candidate should be flexible, proactive, enthusiastic and passionate about IT, well presented, able to work under pressure and meet tight deadlines since the potential candidate will work with like-minded people. Preference will be given to candidates who are fluent in other European languages.