Tell us your story

Posted on Tuesday, February 15th, 2011

Over the last 3 years we have been lucky enough to receive some amazing stories, all of which have helped us tremendously in both development and spirit. Today we would like to ask you to share your stories with us.

Our main aim has always been to aid our customers any way we can, whether that is protecting your property, watching over loved ones, improving the security within your business or simply keeping you in touch through remote viewing. We constantly aim to improve our products and services, which we could never do without the contribution and feedback from our customers.

Would you be willing to support our effort? We would love to hear your story so that we can tailor our offering to customer’s actual needs and, in turn, help others in similar situations with similar needs. Have we helped yourself or a loved one? Protected your property from theft or antisocial behavior? Helped you feel safe and secure?

To submit a story to us please post your story via our contact page or feel free to post within this blog’s comments section. No story is too big or too small and we value each and every inch of feedback we receive. Thank you in advance and we look forward to hearing from you.

More information

This entry was posted on Tuesday, February 15th, 2011 at 1:27 pm . Filed under Blog .
You can follow any responses to this entry through the RSS 2.0 feed.

Pingback: Tweets that mention Tell us your story | Y-cam News Blog -- Topsy.com
Eddiejoe
Hi I am finding some reliable security solution for my home can anyone help me.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Eddie, Thanks for commenting and you’ve come to the right place : ) We have a variety of IP cameras which are perfect for home security, and to see just how they can be used at home please check out our How Y-cam Helps section (http://www.y-cam.com/cms/how_ycam_helps_home.php). Hope this info helped, and please let us know if there is anything else we can do.
David
I bought a YCAM Knight about 2 years ago for home security. It has only been set up a couple of times when we are away. I was loking to configure it again today as a camera on a nest box in our garden. I am really dissappointed to say that it is bricked. It doesn’t work at all. I paid £180 for this and this is really not good. The ycam setp finds the camera, but even after factory resets, there is no way I can get the web interface to load so I cannot configure or view the output from the camera, either through wired or wireless network. I would appreciate a replacement on good will, but I guess that’s too much to expect. D Berry
http://www.y-cam.com Y-cam Solutions Ltd
Hello David, I am really sorry to hear this and would like to offer our apologies for the inconvenience this must have caused. To attempt to resolve this can I ask you to be ask kind as to contact out technical support team either via support (at) y-cam.com or 0208 940 0056 who I am sure will be more than happy to assist in fixing the issue and getting your camera up and running again. Thank you again for your time and I hope that we can resolve this quickly.
Michael
I bought a Y-Cam Knight-SD in Dec 2010 and since then I have only temporarily been able to connect to it. Firmware updates and software updates haven’t helped. I am a mac user and I bought it expecting a product that would be of Apple comparable quality, but it isn’t even close.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Michael, I’m really sorry for the issues you have been experiencing with your camera. We pride ourselves on our Mac compatibility and sorry that you have not found improvements with our firmware and software updates as we have received some great feedback, like our Mac User review (http://www.y-cam.com/blog/mac-user-magazine-loves-the-knight-sd-106/).
To hopefully resolve this could I ask you as be so kind as to contact our technical support (support [at] y-cam.com).I have notified them of the problem and are more than happy to help anyway they can. I hope we can resolve this quickly.
Michael
I just contacted them. Let’s see how quickly I get a response.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Michael, our tech support is on red alert and will reply
as soon as they receive the email . Thanks
Y-Cam Blank CD
I just bought a Y-cam Black SD and the CD that you sent was blank! Can you please tell me how to download the installation software?
http://www.y-cam.com Y-cam Solutions Ltd
Hello, we are incredibly sorry about you receiving a blank CD with your camera, and for any inconvenience this has caused. To resolve, can I ask you to visit our download section online where all software is available (http://www.y-cam.com/cms/product_downloads.php). Thank you and sorry again for the CD.
Waste of money
I’ve just about given up trying to configure a y-cam black SD, using a D-Link router and static IP address. There seems to be no way to configure port forwarding on my router that allows me to view anything other than images on my local network.
On the router I have the firewall settings letting everything through, I have every RIP setting enabled, I have all the default gateway, IP addresses (both WAN & LAN) settings configured etc etc and still nothing.
I’ve spent hours and hours, over several days trying to resolve this and I’ve decided that there’s more to life and I should probably just write off the money spent.
Sorry, but this is just a waste of time!
http://www.y-cam.com Y-cam Solutions Ltd
Hello Neil, we are extremely sorry that you feel this way, and for any issues you have had with setting up the camera.
May I ask have you accessed our support team? We have free technical support for all our customers to assist in resolving issues such as this, and I know that they will be more than happy to help any way they can. Should you wish to try again with our cameras please feel free to contact them either via phone on 020 8334 7376, via email at support (at) y-cam.com, via our ticketing system (http://support.y-cam.com/).
Again we would like to apologise and we hope that we can help you get your camera up and running in the future. Thank you.

Y-cam Solutions