Free Y-cam viewer app for iPhone & Android

Posted on Friday, July 2nd, 2010

UPDATE: We have now released a new version of our MultiLive for iPhone application which adds the invaluable audio feature. To find out more about the apps upgraded features plus the link to download please check out our dedicated blog article.

In our continued effort to provide easy to use and accessible IP camera solutions, we have developed free applications for the iPhone and Android for viewing Y-cam cameras, available to all from the Apple App Store and the Android Marketplace.

Y-cam MultiLive gives you a quick and easy way to view your Y-cam camera video stream(s) directly from your phone, on the move, from wherever you are.

Y-cam MultiLive for iPhone and Android supports all current Y-cam models*, and allows for up to 8 camera feeds to be saved to the phone for instant viewing. Camera feeds can be connected to via local (i.e. home network) or external networks (i.e. the internet), and allows for viewing over 3G and WiFi.

FEATURES
- Quickly and easily view your Y-cam camera
- Stores your cameras IP address, username and password for instant access
- Supports up to 8 cameras
- Add, edit or delete cameras with ease
- Name each camera for easy reference
- Thumbnail View – gives instant screenshot view of all cameras in your list, including cameras current network status
- Take snapshots of your camera feed and automatically save them to your photo gallery
- Works with all current Y-cam models

All current camera models supported : Classic Range, S Range, SD Range, Bullet Range, Dome Range.

We will be developing these apps further through integration of API commands and user feedback – if you have any comments, ideas or suggestions please leave them below.

To download :

For iPhone – visit iTunes
For Android – visit the Google Marketplace and search for Y-cam MultiLive

* MultiLive for iPhone and Android does not support 1st Generation Y-cams with firmware v1.98 or lower as these cameras do not support MJPEG.

This entry was posted on Friday, July 2nd, 2010 at 10:15 am . Filed under Blog .
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Blackberry
And Blackberry ?
Thanks
http://www.seeded-seo.com Sean
Blackberry too please!? I imagine many business and home owners are blackberry owners.
Cheers
Henk
i switched form the eyespyfx to the native multilive app and everthing works!
Nice, simple clean interface and basic functionality.
I do hope though that ycam will add some functionality in the near future with updates on multilive.
i suggest:
- Ability to rotate the camera
- Ability to pinch and zoom
- Firmwareupdates on the cameresoftware to support sound on Apple devices
and maybe some basic settings to control te camera.
Anyway….good and stable job!
Thank you for the continious support and improvements to your product
Info
Please support sound on the iPhone.
Thanks, Herb
Bob
Yet another reason not to use a blackberry. Why pay licences to use exchange e-mail on it? it's insane. IT person.
Hopec Chao
I am using X10 mini pro, and can't find this app over Market.
Is it supported?
Thanks
http://www.y-cam.com Y-cam Solutions Ltd
Hi Hopec
The Android app is designed for phones with a HVGA resolution (480×360 pixels) and above. The X10 Mini Pro uses a QVGA resolution (240×320 pixels). We are currently working on making the app usable with QVGA phones.
Android Market hides apps that are not suitable for your phone, so this is probably why you cannot find it.
Hope Chao
Thanks….:) wish the new version will be available soon.
Jon MxB
Hi
Been using multiple y cams for some time and viewing on iPhone. When can we get sound enabled on the iPhone please?
Jon MxB
B55er
Can I use the iPhone app as a baby monitor? Does it support audio?
Thanks
http://www.y-cam.com Y-cam Solutions Ltd
Many people use a Y-cam as a baby monitor due to its excellent nightvision capabilities and motion detection.
Our free application does not currently support audio, however our developers are working on this as a priority, and we hope to have an update soon.
In the mean time, a product called Baby Monitor HD supports a wide range of Y-cam functionality, including audio streaming and audio alerts, plus the ability to remotely turn on/off nightvision and much more.
For more information on this app – visit their website – http://www.sunshineapps.com/BabyMonitor/
I hope this helps
Quantitum
I installed it on my LG GT540 with android, the light beside the name is green, so i believe I’m connected but I can’t see a thing, jus a black screen. Can anyone help?
Quantitum
I’m connected but can’t see. Is myname.no-ip.biz/mobile a correct address IP/DNS:Port?
http://www.y-cam.com Y-cam Solutions Ltd
Hi Quantitum
It doesn’t sound like you are connected properly. Forget the /mobile extension, that is not needed here.
You IP/DNS:PORT should be something like :
213.218.26.109:80 (a real camera)
ycamdenmark1.no-ip.net:8155 (a real camera)
myname.no-ip.biz:8150 (fake)
Hope that helps
Mark
I have exactly the same on android 2.1 HTC Desire… sent support email but no reply
http://www.y-cam.com Y-cam Solutions Ltd
Hi Mark
Quantitum was not entering the camera details correctly by the looks of it – do you want to email me direct and I will do my best to help – james at y-cam dot com
Our support system has suffered a technical hitch these past 10 days, so I am hoping it was an honest mistake they overlooked your email, and I hope it will be answered soon anyway.
Brimley321
how do I view y-cams when not on my home network?
Norrie Aitchison
can you come up with something to connect to Blackberry mobiles
Frankdewinter
Same with me on HTC desire
Pingback: Security Cam App? - Android Forums
Neville Micallef
This feature is only for viewing, it would be much convenient to change settings, zoom, and record (save stream).
http://www.y-cam.com Y-cam Solutions Ltd
Hi Norrie
Most Blackberrys will display the native stream without an app – go to your cameras address and add /mobile on the end, then select 3GPP stream – it should load in your media player. Let me know if you have problems or what model you have.
http://www.y-cam.com Y-cam Solutions Ltd
What we have found with some stream Android devices is that the quality of the video is set too high in the camera stream – try lowering the quality and see if that makes any difference to the stream working on the phone or not.
If you are still having problems, please contact social [at] y-cam.com and we will do our best to help.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Neville
Thanks for the feedback, we’re going to be releasing a new update to the app soon, and I will pass on your feedback to our development team.
Counterpart
Is it possible to turn nightvision on/off through the app or how does this work? Thanks!
http://www.y-cam.com Y-cam Solutions Ltd
Hi, it is currently not possible to turn the night vision on/off with our app, however our developers are working on making this possible with our next app release. You can control this via your camera’s settings, where you can turn night vision on/off and to auto. Thanks
Hannah
My live feed works fine until approx 10am each day then multilive says my camera is offline but I know it’s not as the motion detetcion is e-mailing me snapshots! I tried setting it up with a dyndns address but the problem still persists.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Hannah, I think the most likely reason this is happening is because of a bandwidth issue- if you could reduce the MJPEG quality of primary stream within your Y-cam Settings this should hopefully resolve the issue. I hope this helps.
Jon
I’ve continued to struggle with the “Camera Offline” message. I can access externally via browser using IP:Port, but the Y-Cam app is consistently giving the message. I brought the primary stream MJPEG quality to 20, but didn’t help. Anything else I can try? I’d like to see my baby from work! Thanks so much.
Hannah
Tries that and now it doesn’t work 100% of the time. I tried downloading a 3rd party android app and that worked for a while but now they both say camera is offline, even when I can view it from my laptop at home.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Hannah
OK sounds like your camera hasn’t been set up properly, I will open a support ticket for you so our tech support staff can help you out.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Jon
Can you access your camera via Safari? I am guessing you are on iPhone… Or are you on Android? If you can let us know that would be great.
Jon
I am using an Android phone: HTC’s Droid Incredible
I’ve not attempted to access the camera externally using Safari, but I did successfully use Safari from an iPad within my local WiFi. Is it worth trying another Android app to view the camera? I haven’t read many positive experiences doing that within web blogs, and I don’t have confidence it will alleviate my “camera offline” condition. Also, is there a test camera setup somewhere I could try from the y-cam app? Thank you!
http://www.y-cam.com Y-cam Solutions Ltd
Hi Jon, I have referred your problem through to our technical team, as the fact that you can view your camera on a computer, internally and external, in theory it should work on your phone. They should be contacting you shortly with assistants on fixing this issue. Cheers
Ga
My acess with iPhone App. Of the bullet y-Cam Show me only an White screen After Loding Process
Ga
My acess with iPhone App. Of the bullet y-Cam Show me only an White screen After Loding Process
Ga
My acess with iPhone App. Of the bullet y-Cam Show me only an White screen After Loding Process
Ga
My acess with iPhone App. Of the bullet y-Cam Show me only an White screen After Loding Process
http://www.y-cam.com Y-cam Solutions Ltd
Hi Ga, I think the most likely reason this is happening is because camera is not connected properly. Please could you try re-entering you cameras details and reduce the MJPEG quality of primary stream, within your Y-cam Settings, as this should hopefully solve the issue. I hope this helps.
http://www.y-cam.com Y-cam Solutions Ltd
Hi, sorry that didn’t work. I have forwarded your issue to our technical team, who will email you shortly regarding assistants on fixing this issue. Thanks a lot
Counterpart
Hi! I just got the Y-Cam Knight, set it up – and even got it to load in my iPhone app. Very cool! However, I’m not getting sound when playing via iPhone – just image. I do get sound when playing via MultiLive as well as in PC browser. Can you help?
Thank you!
Counterpart
Ah! I just read that the app doesn’t support audio. Well, there’s a feature request for you!
http://www.y-cam.com Y-cam Solutions Ltd
Hi, Thanks for the feedback and your suggestion has been noted, our development team are currently working on bringing audio to the app and are making great developments. As soon as we know we will make sure all Y-cam users are kept in the loop. Thanks again.
Jon
I tried with the iPhone and it works with both Safari and the YCam application except for the audio (doesn’t come through on either).
Further, I downloaded the FireFox browser on my Android phone and it was able to authenticate / connect. I could see picture on the browser, but again, no audio. Better than nothing, but I’d still like to pursue resolving the Y-cam Android application issue. Being that it’s able to connect via the iPhone app, I am thinking there’s some type of certification issue when connecting via the Android app from my smartphone. Thanks!
http://www.y-cam.com Y-cam Solutions Ltd
Hi Jon, Glad the app is working; I hope our tech support could help you with this process. Unfortunately there is no audio option for our apps, however our technical team are working hard on this and making progress. As soon as we have further information we will make sure all Y-cam users are aware. Thanks for your support
Jon
The app is not working. I cannot authenticate via the ycam app. I was only able to access the camera via FireFox web browser on my Android phone. Why would there be no sound when I do get sound via browser within the camera’s local WiFi. Thanks.
Jon
Why can’t the audio be heard via internet browser outside the local WiFi network? Accessing via a web browser through my router using port forwarding only seems to show video. Is this a setting somewhere? The router is not filtering… it’s just routing the packets.
Also, the Android app completely doesn’t seem to work. I’m not getting any audio or video. Since I can easily access via external connection using browser, it seems to be an issue with the app. Do you have any test camera I can use to test, thereby ensuring it is not a phone setting? Thanks in advance.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Jon,
Can we ask what Y-cam you have? as any camera with firmware below 3.39 will not support audio out of Internet Explorer. If you have a camera with firmware 4.01 or above audio should not be an issue. We do have a range of demo cameras which can be accessed via our website (http://www.y-cam.com/cms/gallery.php), all the usernames and passwords are guest.
To resolve this issue myself and our technical team would like to assist further and resolve this issue. Is there a contact method you would prefer, or please feel free to contact us via phone (0845 5000 247) or email: support { a } y-cam.com. Thanks a lot
Mark Payne
Hi guys, sent an email but..
Previously had a lot of problem with blank screen in Android app. Worked OK in night vision mode, but during the day blank screen. After some troubleshooting it was found that when I dropped the streams the app worked fine. But just recently I have noticed that my Y Cam blacks keep reverting to the highest stream setting for primary/secondary etc and hence I am back to blank screen in the Android app.
Can anyone explain why the app won’t work with highest stream, or tell me how I can force the Y Cam blacks to remain at the lower streame rates…. thanks
Mark Payne
OK new app just downloaded and you can choose which stream you want by default! This should work OK.
Mark Payne
Update: Stream setting will not save (comes up with error) so not sure if this function works or not. Digging into my home setup it appears that my Synology NAS pushes settings to the cams (DSM 3.0). Once I changed the settings in DSM 3.0 the streamer remained at the lower settings.. (albeit with no way to change the resolution between primary and secondary streams..)
http://www.y-cam.com Y-cam Solutions Ltd
Hi Mark, I am sorry for the delay in reply. I have taken your questions to our technical team who will get back to me shortly. Again I am sorry for the delay and thank you for your understanding. Regards
http://www.y-cam.com Y-cam Solutions Ltd
Hi Mark, I am sorry for the delay in reply. I have taken your questions to our technical team who will contact you directly with a solution. Again I am sorry for the delay and thank you for your understanding. Regards
Mpuente
Hi everybody,
Mi camera is Knight with last update.
Sorry, but I install Multilive in my HTC WILDFIRE and It gives an error and no works.
Best regards.
http://www.y-cam.com Y-cam Solutions Ltd
Hello, I’m afraid our app only works with Wildfire HD. I have submitted your details to our support team who will contact you shortly and will be able to assist you or provide a separate method to viewing your camera via your phone. Thank you
Bokicica
Hi,
How I see ‘am one of the many disappointed customers with the new version of your software for Android phones.
The version before worked perfectly, without any problems or glitches.
However, there are several major issues with this new one:
1. Although the new version is supposed to enable sound there is either no sound at all or the application crashes completely when I try to enable sound.
2. I am also unable to choose between two streams – if I try to change settings the application crashes or just says there is an error.
3. During the day I can connect to the camera but the screen is black whereas during the night (when there is little light) I can see shadows and bright spots of interior.
Without any instructions on how to set stream I have one working camera (tomorrow I will have two) that I can’t survey with my Android phone (which was one of the reasons for choosing Y-IP Cam).
Please can you fix this new version of software (and give some instructions on how to setup stream) or give us the opportunity to download the previous, working version of software.
Many thanks
Regards
Bojan Jovanovic P.S.
I have also just downloaded the newest version and there is very little difference other than that I can now save settings.
F Bosch
Multilive for Android fails on the Samsung Galaxy Tab
the Galaxy tab runs Android 2.2
http://www.y-cam.com Y-cam Solutions Ltd
Hello, Apologies for the late reply and that our app is working incorrectly, however it should work on the Galaxy Tab. May we ask a few questions to be able to solve this; Can you install the application? And are you receiving any error messages? Thank you so much for your patience and I hope to hear from you soon.
Zoltan
Hi,
I fully agree with Bokicica
The older version worked very well.
I use a Android phone with new version of software and I experiencing similar problems.
The 3rd problem is still there.
I would like ask same, please fix this new software’s version or give us the opportunity to download the previous one.
Best Regards
Zoltan
Zoltan
Hi,
I fully agree with Bokicica
The older version worked very well.
I use a Android phone with new version of software and I experiencing similar problems.
The 3rd problem is still there.
I would like ask same, please fix this new software’s version or give us the opportunity to download the previous one.
Best Regards
Zoltan
http://www.y-cam.com Y-cam Solutions Ltd
Hello Zoltan, please accept my apologise that you are experiencing problems with our updated app. There are a few reasons why this might be happening, to solve please could you delete and re-add your cameras within the app, this should hopefully solve the problem. Thank you again.
Dan S
A brilliant enhancement to the android app would be to switch on the Ycam’s security alarm settings on the ycam when the android phone is out of proximity of the ycam. This would mean that when you leave the house, the ycam would automatically start sending alerts when movement is detected but stop when you return home. There are several proximity type android apps that execute tasks based on location so I know it can be done!
http://www.y-cam.com Y-cam Solutions Ltd
Hi Dan, great idea! I have taken you suggestion to our app development team as it would be a great feature : ). Thank you
Sherib
I just installed this app on my new Droid Incredible (HTC). My camera format is MVPEG. I entered all the information requested, and when it searches for my camera, it tells me it is offline. However, I am viewing it at that moment, on my computer screen, so that is not the case. I entered the IP/DNS:Port info as http:xxxxx.:xxxx Is there something I am doing wrong? I gave my camera a name here. Did I have to use a specific name? Please help.
Sherib
I misspoke – it is MJPEG format.
Northernmonkey
All we need now is audio support on an App!
http://www.y-cam.com Y-cam Solutions Ltd
Hi Sherib, sorry you are experiencing a problem with the app. I believe this is happening due to the cameras address being imputed slightly incorrect. The address should look like XXXX:XX rather than http:xxxxx.:xxxx. Hopefully this should rectify the issue and if you have any further problems please do not hesitate to contact us. Thanks
garyh
Hi, just downloaded the iPhone app and it works great. One feature I would like would be to pinch to ‘zoom’ the picture like I can do in the Photo app or in Mobile Safari
garyh
Hi, just downloaded the iPhone app and it works great. One feature I would like would be to pinch to ‘zoom’ the picture like I can do in the Photo app or in Mobile Safari
http://www.y-cam.com Y-cam Solutions Ltd
Hi Gary, Great News! We’re thrilled you like the app and thanks for the suggestion; I’ll pass it on to our development team. Thanks again
Richard
Great app, works really well. Shame that it does not give audio though.
When will iPad version be released?
marcel
I’m going to be using this as a baby monitor, but I really need audio! Are there any work-arounds for this?
iain
Got a YCam Knight updated to v3.39 and when I connect on the iPhone multilive app I get a white screen. I’ve tried internal IP range and external DNS, included port and excluded it and no luck. I tried dropping the quality on the primary stream down and still no luck. Any ideas ?
http://www.y-cam.com Y-cam Solutions Ltd
Hi Marcel, Can I ask, are you looking for audio on a Android handset or and iPhone? Cheers
http://www.y-cam.com Y-cam Solutions Ltd
Hello Iain, I am sorry that you are experiencing an issue with this. Can I check that you can access your camera on an Internet browser?
Iain
Yes, it works fine via my browser on DNS. Thanks
http://www.y-cam.com Y-cam Solutions Ltd
Hi Iain, Glad it works via your browser – the usual culprit for this is either the username or admin is incorrect or that the Primary stream is above 50. However, I know you have checked this, so could I please ask you to test using 3g and Wifi and email the results to our tech support (support (at) y-cam.com), who I have notified of your issue and will be able to assist you in resolving this issue. Apologies again for this inconvenience and I hope the matter is resolved quickly.
Richard
When I search for ‘y-cam multilive’ in the android store nothing comes back?
http://www.y-cam.com Y-cam Solutions Ltd
Hi Richard, sorry about that. Can I ask you to try searching with just Y-cam Solutions, I’ve just checked and that seems to bring up the application, Hope that helps.
Richard
It doesn’t appear on my phone still – the HTC Wildfire. I do remember seeing another article claiming the resolution is to low on this model of phone, making your software incompatible.
http://www.y-cam.com Y-cam Solutions Ltd
Hi Richard, apologies as I am afraid you are correct. Our Android app is designed for phones with a HVGA resolution (480×360 pixels) and above, I have checked HTC Wildfire and that handset uses a QVGA resolution (240×320 pixels).
It is still possible to view your cameras stream via our phone, either via your browser using your external address and DDNS or with a compatible app such as ipcamviwer (http://bit.ly/hjzXYI). Thanks
Peterprohair
Can you access through SKYPE ?
http://www.y-cam.com Y-cam Solutions Ltd
Hi Peter, due to the nature of our cameras they are very rarely used as a webcam, therefore in turn through Skype. I believe it may be possible if you could find software that receives the data from a IP port rather than a USB, however, we have never tried this but in theory could work. I hope this helps.
Rjdavies
I am unable to edit the settings of a camera on my iPad. Everything I try results in a “delete” option.
http://www.y-cam.com Y-cam Solutions Ltd
Hello, currently our app only allows users to view their cameras footage and does not allow for editing the cameras settings. Apologies for the inconvenience, however our developers are currently working extremely hard on making this possible and we expect v2 to be launched in March.
Rjdavies
Hello, thanks for the quick response and I look forward to the next release.
Richard
http://www.y-cam.com Y-cam Solutions Ltd
Not a problem Richard
Philismydog
Loaded Y-cam from iTune App Store. Put in all the info into my iPhone and it says my camera is offline. I checked it on my camera and it was working. My camera is a TV-IP312W. What am I doing wrong?
http://www.y-cam.com Y-cam Solutions Ltd
Hello, I am afraid that our camera viewing apps only support a Y-cam camera which is why your camera is appearing offline. There are a lot of additional apps within the app store which will allow you to view you cameras stream. I hope this helps.
Sragrl74
we downloaded the yc-cam app on our Droid incredible, but it always says that our Y-cam is offline. I can view it on ipad and the laptop, but not from the droid or our iphone…Are there bugs in the y-cam app?
http://www.y-cam.com Y-cam Solutions Ltd
Hello, sorry for the delay in reply to this comment, I have checked with our development team and there are no bugs that they know of within the app. Therefore there are a few possibilities as to why this is happening; to narrow down can I ask a few questions. How are you trying to access your camera, 3G/WiFi? What format are you entering your details? ipaddress:portnumber, are you adding http? If you would prefer to email please drop me a line at info (at) y-cam.com. Thanks a lot
Gbg
Sorry, can’t find the application for Android on market…
http://www.y-cam.com Y-cam Solutions Ltd
Hi, Sorry about that. To find the app on Android please search for Y-cam Solutions. I hope that this helps.
Mark Payne
This app is working fine now, but it still has the same bug in that if you edit a camera it then states it’s offline… (for example change the name). The only way around this is to delete the camera and re-add. Apart from that A+
http://www.y-cam.com Y-cam Solutions Ltd
Hello Mark, Thanks a lot for your feedback, we’re thrilled that the app is working ok and you are enjoying the features. I have taken your bug observation to our development team and I will keep you posted on when we will release a update that will hopefully solve this. Cheers
Prabjit_singh
HI there are so many IP addresses in the system info, which one do u use for the iphone App ??, it states IP / DNS:Port ? which do u use, one or both I’ve tried them all and can not get the iphone to pick up the camera from else where.
Please help
http://www.y-cam.com Y-cam Solutions Ltd
Hi, Sorry you are having a few issues with the iPhone app, to get the application to work you will need your cameras external IP address, which can be found at http://www.canyouseeme.org/, plus then your port. I hope this helps and you can now access the camera from your phone.
phil
I have an android phone and have just bought a candy bar plug and play camera. i am not able to view on my mobile using this software! i’ve tried a few things but it doesnt seem very plug and play more plug and pain.
i can view on my laptop remotely but can you help me with my mobile?
http://www.y-cam.com Y-cam Solutions Ltd
Hello Phil, Sorry for this inconvenience but our Y-cam MultiLive application is only compatible with our cameras, and unfortunately will not support other manufactures models
http://www.y-cam.com Y-cam Solutions Ltd
Hello Alok, sorry you are having trouble. Can I ask if it is a Y-cam White or White S that you own? As unfortunately the White is not supported on iPhone or Mac, as they do not support MJPEG stream.
Alok
iT IS AN Y CAM WHITE CAN YOU SUGGEST ME ANY OTHER THIRD PARTY SOFTWARE ??
http://www.y-cam.com Y-cam Solutions Ltd
Hello Alok, I am sorry for this inconvenience but I am afraid because your camera is a first generation White model (which is now discontinued), which only supports Active X it is not able to be viewed via a phone or Mac. Because of this we are not aware of and 3rd Party software that will allow you to view you camera this way, however it works perfectly with a PC and IE. Apologies again
ManMaun
With the iPhone app, when using DDNS, what format do you use for the camera URL? Is it 1) http://xyz.biz:Port, or
2) xyz.biz:Port, or
3) Something else?
Thanks
http://www.y-cam.com Y-cam Solutions Ltd
Hi, your first option is correct; you do not need the http://. Just enter youraddress:port. Thanks a lot and I hope that this helps
Easydone
I also get a white screen when viewing through my iphone-app. Viewing through browser works fine.
Are there settings I have to adjust?
Which stream is being used for the iphone-app?
http://www.y-cam.com Y-cam Solutions Ltd
Hello, we’re really sorry that you are experiencing a problem with the app – The main reason for experiencing the ‘White screen’ is either the username or admin is incorrect or that the Primary stream is above 50. If I could ask you to adjust your settings of the primary stream to 50 or below, this should combat the problem. Thanks
Rspooren
Thank you for the release op an updated Android App (v. 1.2). I’m using it with my Y-Cam Knight 4.21 (build 20101016).
I was happy to see the “Enable Sound” button in the updated App, but when I want to enable the sound, the App says: “Place your camera under DMZ zond of the router”.
Strange because I did already… what can I try now?
http://www.y-cam.com Y-cam Solutions Ltd
Hello, Sorry that you are experiencing an issue with our app and I hope that we can resolve this for you. To amend this can I ask you to confirm that your port forwarding is to the following ports TCP -554 udp- 30000 to 30001? Can I also inquire your devise details? If you would rather, please feel free to email me on info (at) y-cam.com. Thanks again for your time and I hope we can resolve this quickly.
Prgadgetman
Hi,i have a y-cam black 2nd gen,i also have a ifone 4 with ycam app on it,i did the latest ifone 4 app for my phone last night to get the new sound update,camera on fone works fine but when you touch the sound button to turn on sound on the screen it just says buffering all the time can you please advise what this problem could be?would be greatfull for a reply as ive used this tech support before but no reply kind regards Paul
http://www.y-cam.com Y-cam Solutions Ltd
Hello, sorry that you are experiencing an issue with receiving audio, the most common reason for this that your cameras settings need amending slightly. Can I ask you to please enable audio within your camera setting and mobile stream setting and then disable the mobile authentication (RTSP authentication). I hope this helps and thanks for your support.
Martingclark
i like it apart from when saving settings it says no network connection available (even though viewing the camera works in the same app), also enable sound when viewing stays stuck on buffering?
http://www.y-cam.com Y-cam Solutions Ltd
Thanks, we glad that you are linking the app so far, and sorry for the snags you have encountered – Regarding the audio can I ask you to please enable audio within your camera setting and mobile stream setting and then disable the mobile authentication (RTSP authentication) and this should solve that issue. Regarding the saving issue, I have had to go to our developers and will get back to you asap. Hope this has helped
Prgadgetman
Hi,thanks very much for the reply,done what you said enabled audio and disabled rtsp so now when i go on iphone i open ycam app works a treat but when i now turn on sound button it only buffers for about ten seconds the i get a bad quality picture but still no sound thanks Paul
Prgadgetman
Hi,thanks very much for the reply,done what you said enabled audio and disabled rtsp so now when i go on iphone i open ycam app works a treat, but when i now turn on sound button it only buffers for about ten seconds the i get a bad quality picture but still no sound thanks Paul PS forgot to say also when i have the camera on iphone then enable sound, my pc ycam breaks up,but this is only when i enable the sound
http://www.y-cam.com Y-cam Solutions Ltd
Hi Paul, thanks so much for your feedback and support. I have just spoken to our development team and thanks to customer feedback we have identified that there is an issue with the audio. To resolve this issue there will be an update of the release over the weekend that will fix the audio issues. Sorry for any inconvenience this has caused and thanks again for taking the time to contact us.
Beautyhair
Hi, Ive got the latest version of Ycam app. The audio still wont come through. It stops buffering goes to the live image but no audio. I cant figure out what im doing wrong.
My cameras are all set on different ports i.e 192.168.0.24:30004 etc… Is there a certain port they need to be on to play audio. I shouldn’t think so as the audio comes through on evocam without any special port configuration…. Any suggestions??
Prgadgetman
Hi, Ive got the latest version of Ycam app on my iphone 4 but when i turn the sound tab on i still dont get any sound, also when i turn sound on the video picture is all hazy vid is totaly rubbish,have changed all settings rtsp and video as recommened by y-cam any suggestions?? regards Paul
http://www.y-cam.com Y-cam Solutions Ltd
Hi Paul, we are really sorry about this. Can we just check what IOS version you are working from? Thanks a lot for your time
http://www.y-cam.com Y-cam Solutions Ltd
Hi, sorry that you are experiencing issues with our latest update – To combat this we have put together a knowledge bank post which we are hopping will resolve a lot of customer’s questions and help them adjust their cameras settings to receive audio. Can I ask you to be as kind as to check out our post regarding the update: http://support.y-cam.com/index.php?action=kb&article=318. Thanks a lot and I hope that this helps
Prgadgetman
Hi thanks for reply,i am running windows 7 64 bit i have y-cam black 2nd gen,ive got software version 3.25 running on camera,works fine on my pc no probs at all,as for the iphone 4 i have the camera works fine without audio its just when i turn sound on video goes fuzzy and no sound thanks Paul
Prgadgetman
anyone else have trouble with iphone 4, and y-cam app on it ,can you get sound and video ok? my video is fine until i turn sound on,when sound is turned on video goes fuzzy and still no sound cant just be me can it ????
Prgadgetman
Primary stream:heres my setting on pcPreset: Please choose bandwidth status…Low bandwidthGeneric bandwidthBetter bandwidthGreat bandwidthPerfect bandwidthImage size: 640x480320x240160x120Frame rate: 30252015108654321 fpsMPEG4 bit rate: 204815361024768512256128200120806450 kbpsMJPEG quality: (20-100)Snapshot quality: (20-100)Audio: Enable Disable RTSP authentication: Enable Disable Secondary stream: Enable Disable Preset: Please choose bandwidth status…Low bandwidthGeneric bandwidthBetter bandwidthGreat bandwidthImage size: 640x480320x240160x120Frame rate: 30252015108654321 fpsMPEG4 bit rate: 204815361024768512256128200120806450 kbpsMJPEG quality: (20-100)Snapshot quality: (20-100)Audio: Enable Disable RTSP authentication: Enable Disable
Mobile stream: Enable Disable Preset: Please choose mobile bandwidth…GPRS Low bandwidthGPRS High bandwidthEDGE Low bandwidthEDGE High bandwidth3G Low bandwidth3G High bandwidthImage size: 176x144Frame rate: 25201510987654321 fpsMPEG4 bit rate: 1208064605040302016 kbpsSnapshot quality: (20-100)Audio: Enable Disable RTSP authentication: Enable (For PC) Alternate (For Windows Mobile) Disable (For other mobiles)
http://www.y-cam.com Y-cam Solutions Ltd
Hello, It definitely isn’t just you, we seeing that a few of our customers are experiencing the same issue. Our development team is now taking in all the feedback and is trying to fix the bug so that we can iron out this issue for everyone. As soon as I hear back I promise to let you know what we are going to fix this. We are incredibly sorry to yourself and everyone who is experiencing the same problem. Thanks a lot and I hope to get back to you all soon.
Adam
I don’t see a sound tab, where is this?
Prgadgetman
Hi any news of the update for y-cam app on iphone cheers Paul
Beautyhair
Hi, Yeah I’ve done all the settings as in your link……same problem no sound and low quality image…. :(
http://www.y-cam.com Victoria
Hi Paul, I’m afraid to say that there isn’t as yet. The minor apple updates are still causing us problems with supporting sound for anyone who is using updated versions after V4.3. Please accept our apologies and be assured that we are working on fixing this as soon as we can. As soon as we have an update we will be sure to announce the development to all our customers. Thanks again.
http://www.y-cam.com Victoria
Hi, we are really sorry that you are still experiencing problems after following our knowledge article. The reason for this is most likely that you are utilising a version after 4.3 and unfortunately these updates have caused our app issues, especially with the sound. We are really sorry for the inconvenience that this is causing, we are working hard to fix the issues and provide all our customers the ability to view and hear their Y-cam via an iPhone. As soon as we have an update, please be assured that we will make sure all our customers are notified. Thank you for your support and I hope we can resolve this quickly.
Will Deb42
Hi, I can get my camera to work on the internal ip address but when I try and do it externally all I get is camera offline, could you help please, many thanks
Chuckee67ds
Hi
Why is there no sound. It states Buffering and stays like that.
http://www.y-cam.com Y-cam Solutions Ltd
Hello, Apologies for the delay in replying to your post, we have had a few problems with our posting system but we are all up and running again now And regarding your question, our super tech support have put together a handy ‘how to’ guide which is aimed to helping our customers accessing their cameras remotely. Can I ask you to be so kind as to follow the link, and the instructions and hopefully this will assist in getting your camera up and running externally. http://y-c.am/dKNBAF Cheers
http://www.y-cam.com Y-cam Solutions Ltd
Hi, sorry that you are experiencing issues with our latest update – To combat this we have put together a knowledge bank post which we are hopping will resolve a lot of customer’s questions and help them adjust their cameras settings to receive audio and stop ‘buffering’. Can I ask you to be as kind as to check out our post regarding the update: http://support.y-cam.com/index... Thanks a lot and I hope that this helps
Michael Sheehan
Any more news on sound we have three cameras and the stream is five but no sound.
http://www.y-cam.com Y-cam Solutions Ltd
Hey Michael – we’re getting close!! We’re going to be running a beta test of the changes in the next few days – I will email you directly with details of how you can get the updated app before anyone else.
Prgadgetman
Hi all,just updated my iphone 4 with latest y-cam app,now when i put the ip address in phone i seem to only be able to view somebody elses cam and not my own cam,my cam works fine on pc with the ip it shows just before u sign in, but not on phone i seem to get busy street on fone with lots of traffic can u help please? thanks Paul
Prgadgetman
just checked out your live cams and just noticed i am getting the Twickenham live cam on my phone when i put my ip address in my phone weird cheers paul
http://www.y-cam.com Y-cam Solutions Ltd
Hiya – Sorry about this, crazy. To resolve can we ask you to be as so kind as to remove the app and then reinstall, then add your camera without deleting the demo camera. Once your cameras is all installed then please feel free to delete the demo cam. Hopefully this helps you out, Thanks.
Prgadgetman
Hi that was really weird,my iphone was not showing the demo cam on phone,i just added my ip address for my cam and up came twickenham,re installed ycam and all working now,thanks very much for your help kind regards Paul ps nice to see my home town penryn is on demo cams
http://pulse.yahoo.com/_FEWCBKPJGPSLKT4XNRAINVAIFA Iqbal
Hi, I can get my camera to work on the internal ip address but when I try and do it externally all I get is camera offline, could you help please, many thanks
http://www.y-cam.com Y-cam Solutions Ltd
Hi – Sorry to answer your comment with a question. Does this only happen when using the app, or is it when you log in remotely over the internet? Look forward to your reply.
Trelawney
Would be great to see this working on Windows Phone 7 also!
noaschu
I keep getting This movie format is not supported, on my ipgone 3g when trying to view my webcam. Any information on this?
http://www.y-cam.com Y-cam Solutions Ltd
Hello – Sorry to answer this with a question, but are you trying to play downloaded files from your Y-cam on your iPhone? Look forward to your reply, Thanks a lot.
http://www.y-cam.com Y-cam Solutions Ltd
Hello. Thanks a lot for your suggestion regarding a Windows app. This currently is not on our road map for release, however I have submitted your request to our development team and should we see the demand we will be more than happy to develop one. Thanks again.
noaschu
No I am not, I am trying to receive streaming from the ycam to the iphone. I can view streaming on the iphone from typing the url into safari, but figured the app would be better suited for this. However, I or my family members have had no luck with the iphone app. My phone opens up what looks to be quick time player and then proceeds to tell me “This movie format is not supported”. Where as an out of town family member said when trying on her 4g iphone it says camera offline, however, one can view it from the url on a pc or through safari.
http://www.y-cam.com Y-cam Solutions Ltd
Hello, apologies for that misunderstanding, the message you reported seeing is usually only shown when trying to view recorded footage rather than live view.
We are sorry that you are experiencing issues with the app and there are a few possibilities that may cause this. I have contacted our tech support on your behalf regarding this matter, and they will contact you directly via email. I hope that together we can resolve this asap and get your cameras up and running as they should be. Thanks a lot
noaschu
Thanks for your help
Joi
Can’t download to HTC Desire bought in the Netherlands and used in Iceland – market says “Not available in your country”.
http://www.y-cam.com Y-cam Solutions Ltd
Hello, Apologies for the delay in response – I have chased this up and unfortunately you are correct our app is not supported in Iceland. This is due to filters that are put in place by the Android market place, we unfortunately do not know why they do this. Apologies for this inconvenience and if we hear of a change we will ensure our customers are made aware. Thanks
Ghpgrey
Can not fund y cam for android ón google marketplace?!
http://www.y-cam.com Y-cam Solutions Ltd
Sorry about this confusion, our app should be searchable through the Android market place by typing Y-cam MultiLive. I hope that enables you to find our application, Thank you.
Pete
No results found on market place!
http://www.y-cam.com Y-cam Solutions Ltd
Hi Pete, our app should be searchable through the Android market place by typing Y-cam MultiLive. If this does not work can I please ask what phone you are trying to download the app onto? I hope that this works and you have your camera connected asap. Thanks

Y-cam Solutions